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There are three ways to purge customer data:
  1. Manual, individual deletion - Delete a single customer directly from the platform
  2. Manual, bulk deletion via CSV upload - Upload a list of customer emails to purge multiple accounts at once
  3. Automated deletion via SFTP - Automate regular customer data purges by securely sending CSV files via SFTP

A guided walkthrough of purging customer data in the Mention Me platform.

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Manual Deletion: Individual Accounts

1

Find the customer

In the left-hand menu, click Customers. Search for the customer by email, name, customer ID, or share link, then click their name to open their profile.
Customer search and profile selection

Customer search results and profile selection.

2

Purge the account

Open the Actions menu and click Purge. A tooltip explains that this permanently deletes the customer’s data, and that you’ll be asked to confirm.
Actions menu with Purge option

The Actions menu showing the Purge option.

3

Confirm deletion

A pop-up explains that the customer’s personal data is removed for good, while any shares, referrals and rewards are kept anonymously. Click Confirm permanent delete to finish, or Cancel to back out.
Confirming permanent account deletion

Confirming permanent deletion of a customer account.

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Manual Deletion: Bulk Upload via CSV

1

Access the Upload Tags tool

In the left-hand menu, click Settings, then Upload tags under Data & Reporting. You can also search for “Upload tags” and select the first result.
Upload Tags tool in Settings and Tools

The Upload Tags tool within Settings and Tools.

2

Select Purge action

Open the Select a type menu and choose Purge. Download the sample CSV if you’d like a template.
Selecting Purge action from the dropdown

Selecting the Purge action from the dropdown.

3

Upload your CSV file

Drop your .csv file onto the page, or click to select it.
CSV file upload for bulk purge

Uploading a CSV file for bulk purge.

Required CSV field: Only “Customer Email” is mandatory. Ensure your file is saved in .csv format.
4

Map fields and validate

Map the Customer Email field to your column. You’ll see sample rows so you can check the data, and the first ~100 rows are validated, with any problem rows (e.g. an invalid email) shown in red. Fix any errors, then click Upload. Invalid rows will be skipped during processing.
5

Review confirmation

After processing, you’ll see a summary of total rows processed, number of successful deletions, and any failed rows. Valid entries will be added to the purge queue and processed.

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Automated Deletion via SFTP

You can automate customer deletion by uploading a CSV file to our SFTP server. Once received, we permanently delete listed users. No additional input is required from your team.

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If You Already Have SFTP Set Up

1

Open the integration instructions

In the left-hand menu, click Settings, then Integration instructions.
2

Find the purge format

Under SFTP, open SFTP Data Formats and expand Purge. You can also go straight to the purge file format.
3

Format your file

Each row needs the type of purge (purge) and the customer’s email address.
4

Upload the file

Upload the file to your SFTP folder to send the request. We will begin deleting the users as soon as the data is received.

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If You Don’t Have SFTP Set Up Yet

  • SFTP needs to be enabled for your account first. See SFTP Setup to request access
  • For connection details, see SFTP connection
  • Once connected, you can start submitting CSV files for automated deletion
Please let us know if you require any additional help.
Last modified on November 3, 2026