Purge Customer Data

Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

1. Manual, individual deletion — Delete a single customer directly from the platform
2. Manual, bulk deletion via CSV upload — Upload a list of customer emails to purge multiple accounts at once
3. Automated deletion via SFTP — Automate regular customer data purges by securely sending CSV files via SFTP

​

Manual Deletion: Individual Accounts

1

Find the customer

Go to the Customers section in the platform. Search for the customer using name, email, or customer ID, then click the customer’s name to open their profile.

2

Purge the account

Click Actions > Purge.

3

Confirm deletion

Confirm. Once confirmed, the account is permanently deleted.

​

Manual Deletion: Bulk Upload via CSV

1

Access the Upload Tags tool

Go to Settings & Tools > Upload Tags, or use the search bar to type “Upload tags” and select the first result.

2

Select Purge action

In the dropdown list, choose Purge.

3

Upload your CSV file

Drag and drop your .csv file or select it manually.Required CSV field: Only “Customer Email” is mandatory. Ensure your file is saved in .csv format.

Field	Field type	Example
Customer Email	email	test@example.com

4

Map fields and validate

A field mapping step will validate the first ~100 rows. Errors (e.g. an invalid email) will be shown immediately in red. If validation passes, click Upload to continue. Invalid rows will be skipped during processing.

5

Review confirmation

After processing, you’ll see a summary of total rows processed, number of successful deletions, and any failed rows. Valid entries will be added to the purge queue and processed.

​

Automated Deletion via SFTP

​

If You Already Have SFTP Set Up

• Follow the format outlined in your integration instructions: Settings & Tools > Integration Instructions > Advanced Implementation > Sending Data via SFTP > Purge Customers
• Upload your files using the agreed format
• We will begin deleting the users as soon as the data is received

​

If You Don’t Have SFTP Set Up Yet

• Contact us to set up your SFTP connection
• Follow the setup steps in: Settings & Tools > Integration Instructions > Advanced Implementation > Connecting to the Mention Me SFTP Server
• Once connected, you can start submitting CSV files for automated deletion