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If a customer no longer wishes to receive emails related to your refer-a-friend programme, you can unsubscribe them directly from the platform. This stops all Mention Me powered emails, including referral reminders and reward fulfilment, while still allowing the customer to receive other marketing communications from your brand.
Turning off emails will stop all communications from Mention Me to the selected customer, including reward fulfilment emails. This will not affect any marketing emails you send directly from your own systems.

A guided walkthrough of turning off a customer's emails in the Mention Me platform.

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How to Disable Emails for a Customer

1

Find the customer

In the left-hand menu, click Customers. Search for the customer by name, email, customer ID, or share link, then click their name to open their profile. Their profile shows that they’re Receiving emails.
Customer search by name, email, or share link

Customer search results by name, email, or share link.

2

Turn emails off

Open the Actions menu and click Turn emails off. Their profile now shows Not receiving emails.
Actions menu with Turn emails off option

The Actions menu showing the Turn emails off option.

3

Turn emails back on (if needed)

To switch them back on, open the Actions menu again and click Turn emails on. They’ll start receiving emails from Mention Me again.
Last modified on November 3, 2026