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If a customer no longer wishes to receive emails related to your refer-a-friend programme, you can unsubscribe them directly from the platform. This stops all Mention Me powered emails, including referral reminders and reward fulfilment, while still allowing the customer to receive other marketing communications from your brand.
Turning off emails will stop all communications from Mention Me to the selected customer, including reward fulfilment emails. This will not affect any marketing emails you send directly from your own systems.

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How to Disable Emails for a Customer

1

Find the customer

Log in to the Mention Me platform and go to the Customers section. Search for the customer by name, email, customer ID, or share link, then click on the customer’s name to view their profile.Customer search by name, email, or share link
2

Turn emails off

Click Actions > Turn emails off.Actions menu with Turn emails off optionTo re-enable emails, repeat the same steps and choose Turn emails on.
Last modified on March 19, 2026