View the customer’s actions in chronological order, from oldest to most recent. This includes shared offers, referral enrolments, and whether rewards have been issued.
A customer's activity timeline showing referral events in chronological order.
Use the Actions menu to confirm whether the customer has completed a qualifying purchase.If you see the “Confirm purchase” button, Mention Me has not detected a purchase. This may happen if the purchase email differs from the share/sign-up email.If you’re confident the email is correct, it could be a data mismatch. Contact the Tech Ops team to investigate further.
Reward Approval: Normally handled automatically. You can manually approve within the Rewards tab if necessary
Gaming Suspicions: Always requires manual approval. This happens if the system detects unusual or suspicious activity. Review the denial reason carefully to decide whether to approve. See How to Approve or Decline Referral Suspects for guidance
Manually approving a reward within the Rewards tab.
A gaming suspicion prompt looks similar, but shows the reason the referral was flagged for review:
A gaming suspicion flagged for manual approval, showing the denial reason.
