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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

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Steps to Check Referral Status

1

Access the Customers section

Navigate to the Customers tab in the platform.Customers tab in the platform navigation
2

Find the new customer (referee)

Use their name, email, customer ID, or share link to search. Click the customer’s profile to open their account.Customer search and profile selection
3

Review key areas in their profile

See the sections below for details on what to check.

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Key Areas to Review

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Activity Timeline

View the customer’s actions in chronological order — oldest to most recent. This includes shared offers, referral enrolments, and whether rewards have been issued. Customer activity timeline showing referral events in chronological order

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Confirm a Purchase

Use the Actions menu to confirm whether the customer has completed a qualifying purchase. If you see the “Confirm purchase” button, Mention Me has not detected a purchase. This may happen if the purchase email differs from the share/sign-up email. If you’re confident the email is correct, it could be a data mismatch. Contact the Tech Ops team to investigate further. Confirm purchase button in the Actions menu

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Approvals

There are two common approval prompts:
  • Reward Approval: Normally handled automatically. You can manually approve within the Rewards tab if necessary.
Reward approval in the Rewards tab
  • Gaming Suspicions: Always requires manual approval. This happens if the system detects unusual or suspicious activity. Review the denial reason carefully to decide whether to approve. (More info here.)
Gaming suspicion requiring manual approval with denial reason

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4. Can’t Find the Customer?

If the customer doesn’t appear in your search:
Last modified on March 31, 2026