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A guided walkthrough of checking a customer's referral status in the Mention Me platform.

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Steps to Check Referral Status

1

Access the Customers section

In the left-hand menu, click Customers.
Customers tab in the platform navigation

The Customers tab in the platform navigation.

2

Find the new customer (referee)

Use their name, email, customer ID, or share link to search. Then click their name in the results to open their profile.
Customer search and profile selection

Customer search results and profile selection.

3

Review key areas in their profile

See the sections below for details on what to check.

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Key Areas to Review

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Activity Timeline

The Activity timeline lists everything the customer has done, in chronological order. This includes shared offers, referral enrolments, and whether rewards have been issued. For a referee, the timeline shows:
  • Who introduced them, and the offer they were referred to
  • A status pill showing that Mention Me has approved and rewarded the referral. It doesn’t track whether the voucher was redeemed
  • A gaming score showing their gaming risk
  • Each purchase confirmed for the customer, listed above the referral
Customer activity timeline showing referral events in chronological order

A customer's activity timeline showing referral events in chronological order.

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Confirm a Purchase

If a purchase hasn’t been picked up, for example because the customer used a different email at checkout, open the Actions menu and click Confirm purchase. If there’s nothing to confirm, the option is greyed out. If you’re confident the email is correct, it could be a data mismatch. Contact the Tech Ops team to investigate further.
Confirm purchase button in the Actions menu

The Confirm purchase button in the Actions menu.

For the full step-by-step process, see How to Confirm a Referral Purchase.

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Approvals

Scroll down the profile to Approvals. There are two common approval prompts:
  • Reward Approval: Normally handled automatically. You can manually approve within the Rewards tab if necessary
  • Gaming Suspicions: Always requires manual approval. This happens if the system detects unusual or suspicious activity. Review the denial reason carefully to decide whether to approve. See How to Approve or Decline Referral Suspects for guidance
Reward approval in the Rewards tab

Manually approving a reward within the Rewards tab.

A gaming suspicion prompt looks similar, but shows the reason the referral was flagged for review:
Gaming suspicion requiring manual approval with denial reason

A gaming suspicion flagged for manual approval, showing the denial reason.

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Can’t Find the Customer?

If the customer doesn’t appear in your search:
Last modified on November 3, 2026