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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Mention Me provides an SFTP server for exchanging data files. This page describes how to connect, the folder structure, and requirements for data transfer.
SFTP must be enabled for your account before you can connect. Contact your Client Success Manager if SFTP is not yet set up. See also: SFTP Setup for configuring authentication in the Mention Me platform.

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Authentication

To connect to the Mention Me SFTP server, you need:
  1. One or more SSH public keys — provided via the Mention Me platform
  2. One or more IP address ranges — must be well-defined and restricted; broad cloud provider ranges (e.g. AWS) cannot be whitelisted

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Connection Details

SettingValue
Hostsftp.mention-me.com
UsernameYour client account slug (visible in the platform)
AuthenticationSSH key
Example connection command (Linux/Mac): 
sftp -i /path/to/private.key your-account-slug@sftp.mention-me.com
You must connect from an IP address range that has been authorised for your account.

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Folder Structure

Test or non-production data must always be placed within the demo tree. Production data must only be placed within the prod tree. Placing test data in prod (or vice versa) may result in unexpected behaviour such as customers being emailed or additional commission fees being charged.
Data to be received by Mention Me, or data extracted by Mention Me for you, must be placed within the data subfolder for the relevant data format.

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Data Retention

Files uploaded to the SFTP server are retained for 7 days before being purged. Pick them up (or replace them) within that window.

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Optional File Encryption

For added security, files may be encrypted with OpenPGP before upload. Mention Me’s public key is published at https://mention-me.com/keys/public_batch.key. If you would like to encrypt files this way, let your Client Success Manager know so we can enable decryption on the inbound side.

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Ingest File Format

Mention Me is strict about the format of data that can be ingested. See SFTP Data Formats for full documentation on accepted file formats.

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Export File Format

Discuss with your Client Success Manager which data feeds you’d like to receive from Mention Me and we can provide example files.
Last modified on April 17, 2026