Documentation Index
Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
Use this file to discover all available pages before exploring further.
Welcome to Mention Me Onboarding
This guide covers everything you need to know to get your Mention Me referral programme up and running. Whether you’re setting up your first campaign or integrating with your existing tech stack, the onboarding process is structured to get you live quickly and confidently.What You’ll Do During Onboarding
Complete the setup form
A 13-question form covering design assets, reward details, and programme basics required to begin implementation.
Follow your personalised onboarding plan
Step-by-step tasks organised week by week for a smooth experience.
Implement and test your tags
Install Mention Me JavaScript tags, test in DEMO mode, then switch to LIVE.
Key Setup Activities
Completing these activities unlocks the full power of the Advocacy Intelligence Platform.Historical Order Data Upload
Upload your customers’ historical order data to access advanced features like Extended Customer Revenue (ECR) and Predicted ECR sooner. The algorithms need sufficient data to begin segmenting and predicting. Learn more about historical data uploadsOngoing Data Upload
If your business model includes subscriptions, additional data ensures you get full value from the Customer Advocacy Intelligence platform and a better understanding of your most valuable customers. Learn more about ongoing data uploadsMarketing Automation Integration
Access segmented data to power automations and workflows across your tech stack — targeting the right customer with the right message at the right time. Browse integration optionsMerchant API Integration
Use the Merchant API to access customer and configuration data. Common actions include marking a customer as eligible for a reward and retrieving customer details such as segments or sharing frequency. View Merchant API docsPassing Recommended Tag Data
Ensuring your JavaScript tags contain all recommended parameters lets you create customer cohorts for curated experiences and provides deeper insight into how your referral programme impacts customers. View tag parameter instructionsCustomer Origin Survey
Mention Me is the only platform that can calculate your Earned Growth score. Learn more about the Customer Origin SurveyTesting Your Implementation
Before going live, you’ll test each touchpoint in the DEMO environment then switch to LIVE tags. See the testing guides for step-by-step instructions covering:- Referral landing page
- Referee tag (checkout)
- Postpurchase tag (order confirmation)
- Dashboard tag (customer account)
Prerequisites for Testing
- Access to the Mention Me DEMO environment at demo.mention-me.com
- The four key Mention Me JavaScript tags installed using
tag-demo.mention-me.com - The required HTML wrapper on pages where Mention Me content appears:
<div id="mmWrapper"></div> - Use incognito/private browsing with unique test email addresses for each test
Verifying Tags with DevTools
Use your browser’s Network tab to confirm Mention Me is loading correctly:
How to locate your Partner Code
Common Issues
- Content doesn’t appear — ensure the Mention Me script is included and the wrapper div is present.
- No Mention Me requests in Network tab — check you’re filtering by your partnerCode and using the correct tag environment.
- Referral link doesn’t recognise the referrer — use the same test referrer from the landing page test, try a fresh incognito session, and always use a new email for each referee test.