Resend a previously sent email to a customer from their profile if they can’t find it, such as a reward, registration, or reminder email.
If a customer can’t find an email you sent them, resend it directly from their profile. Useful for reward fulfilment, registration, or reminder emails.
Only delivered emails show a Resend button. Bounced, suppressed, or unsent emails won’t have one.
Before resending, remind the customer to check their spam or junk folder first. It’s often already there.
1
Open the Customers Section
Go to the Customers section in the Mention Me platform.
Accessing the Customers section from the platform navigation.
2
Search for the Customer
Search for the customer using their name, email, customer ID, or share link, then open their profile.
Searching for a customer's details.
3
Scroll to the Emails Section
Find the email you want to resend in the emails table.
