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If a customer can’t find an email you sent them, resend it directly from their profile. Useful for reward fulfilment, registration, or reminder emails.
Only delivered emails show a Resend now button. Bounced, suppressed, or unsent emails won’t have one.
Before resending, remind the customer to check their spam or junk folder first. It’s often already there.

A guided walkthrough of resending a reward email in the Mention Me platform.

1

Open the Customers Section

In the left-hand menu, click Customers.
Dashboard navigation to Customers section

Accessing the Customers section from the platform navigation.

2

Search for the Customer

Search for the customer using their name, email, customer ID, or share link, then click their name to open their profile.
Customer search bar in Mention Me

Searching for a customer's details.

3

Scroll to the Emails Section

Scroll down to the Emails section and find the email you want to resend, for example the Referrer Fulfil email with their reward.
4

Click Resend now

Click Resend now next to the email.
Emails table with a Resend now button

The Resend now button next to a sent email.

A message confirms the email has been resent.

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See Also

How to Redeem a Customer's Reward

Redeem a customer’s reward from their Claim Reward email instead of resending it.

How to Find a Customer's Reward Code

Reveal a customer’s reward code directly from their profile if they can’t find it in their fulfilment email.
Last modified on November 3, 2026