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You will need to do this when your customers must be labelled as an existing customer to share a referral with their friends. In some cases, it is also required to reward a referral that has already taken place.
For background on why a referrer doesn’t need to be a paying customer, and what happens once they register, see Understanding Non-Paying Referrers.

A guided walkthrough of changing a customer's status in the Mention Me platform.

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Steps to Change Status

1

Find the customer

In the left-hand menu, click Customers. Search for the customer by their name or email address, then click their name to open their profile.
Customers section in the platform navigation

The Customers section in the platform navigation.

2

Identify their campaign

Check the Activity timeline to see which campaign they’re enrolled in, for example Referral - English (UK). Their profile also shows that they aren’t a paying customer yet.
Customer profile with campaign enrolment and activity timeline

A customer profile showing campaign enrolment and the activity timeline.

3

Re-enrol as paying customer

Go back to Customers, open the Enrol a customer to campaign menu in the top right, and pick the same campaign.
Use this menu rather than Enrol to campaign on the customer’s profile, which enrols them straight away without the options below.
The Add referrer form opens. Scroll down and re-enter your customer’s details (first name, surname and email address). Make sure This customer is a paying customer of… is ticked, and untick Send referrer registration and forward emails so they don’t get another email. Then click Save.
Add referrer form with the paying customer box ticked, registration emails unticked and the Save button

The Add referrer form with the paying customer box ticked and the email box unticked.

Their profile now shows them as a paying customer.
Customer profile tag changing from Not a paying customer to Paying customer

A successful change: the profile tag goes from Not a paying customer to Paying customer.

Last modified on November 3, 2026