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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

This page summarises the key areas to complete before your referral programme goes live. Each section links to detailed guides where you can find step-by-step instructions.

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Technical integration

Your referral programme is powered by JavaScript tags embedded on your website. The core tags to implement are:
  • Referrer tag — displays the referral offer to existing customers (typically on the order confirmation or account page)
  • Referee tag — captures referred visitors at checkout and attributes the referral
Depending on your setup, you may also need:
  • Landing page tag (optional) — hosts a standalone referral landing page on your domain
  • Dashboard tag (for subscription or non-standard setups) — gives customers an ongoing view of their referral activity
Your marketing team can add these via a tag manager, or your development team can add them directly to your site templates.

Where and why to implement tags

Understand each tag placement and its purpose.

Common error codes

Troubleshoot tag issues before launch.

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Design and copy

Every element of the referral journey can be tailored to your brand. You will need to supply:
  • Your logo and brand colours
  • Any custom fonts you use
  • Brand imagery for the referral experience
  • Copy that reflects your tone of voice

Journey design

Overview of the referral journey design process.

Managing copy

Edit copy throughout the referral experience.

Custom fonts

Apply your brand fonts across the journey and emails.

Share messages

Customise the share image and messaging.

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Voucher codes

If your reward strategy uses voucher codes, upload them before launch so they are ready to be distributed to referrers and referees.

Upload vouchers

How to upload and manage voucher codes.

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Testing

Before going live, test your implementation in the DEMO environment to verify each touchpoint works correctly. Once DEMO testing is complete, switch your tags to the LIVE environment and run a final round of checks.
1

Test in DEMO mode

Install tags pointing to tag-demo.mention-me.com and verify each touchpoint — landing page, referee checkout, post-purchase, and dashboard.DEMO testing guide
2

Switch to LIVE tags

Replace -demo- in your tag URLs so they point to tag.mention-me.com.Switching from DEMO to LIVE
3

Verify LIVE tags

Use your browser’s Network tab to confirm requests are going to the production environment.

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Launch timeline

Mention Me will create a timeline based on your specific requirements at your kick-off meeting. A typical onboarding follows a four-week plan covering platform fundamentals, design customisation, technical setup, and launch preparation. View the full onboarding curriculum

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Data requirements

Mention Me requires your customers’ first names, surnames, and email addresses to run your referral programme. Uploading historical order data before launch strengthens performance from day one.

Historical data upload

Upload past order data to power advanced features sooner.

Onboarding overview

Full guide to the onboarding process.

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Getting help

If you need support at any stage, submit a request via the help form.
Last modified on April 16, 2026