Submit requests to Mention Me’s Support, On Demand, and Tech teams using the right support form.
Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can answer most questions immediately. If it can’t resolve your query, submit a request using one of Mention Me’s Submit a Request forms. These forms are designed to capture the right information upfront so your request can be handled efficiently.You can find the forms via the same widget, or by visiting the request form directly.Before you raise a request, check the status page to see whether there is a known incident.
The in-platform Support widget starting an AI-assisted conversation.
For issues with tags, integrations, bugs, webhooks, SFTP, API, or other technical matters. The Tech Support team will confirm receipt within 1–2 working days.
For operational or On Demand questions, programme suggestions, or anything else. Turnaround is typically 1–2 working days.
Last modified on September 29, 2026
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