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Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can answer most questions immediately. If it can’t resolve your query, submit a request using one of Mention Me’s Submit a Request forms. These forms are designed to capture the right information upfront so your request can be handled efficiently. You can find the forms via the same widget, or by visiting the request form directly.
The Support widget's AI assistant asking what you need help with

The in-platform Support widget starting an AI-assisted conversation.

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Available Request Forms

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Setting Up an Offer (Experiment)

Turnaround is typically 2–3 working days. Once set up, you can push offers live yourself.

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Setting Up an A/B Test

Turnaround is typically 2–3 working days.

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Setting Up a Time-Limited Offer (Promotion)

For seasonal events or limited-time campaigns. Turnaround is typically 2–3 working days. Learn more about time-limited offers.

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Setting Up a Smart Experiment

Turnaround is typically 2–3 working days.

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Setting Up a New Campaign or Market

Learn more about organising and running campaigns. Turnaround is typically 2–3 working days.

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Update Your Copy

You can edit copy yourself or use the live comments tool. Alternatively, turnaround is typically 1–2 working days.

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Help with Tech

For issues with tags, integrations, bugs, webhooks, SFTP, API, or other technical matters. The Tech Support team will confirm receipt within 1–2 working days.

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Upload Data

Name files accurately and describe what’s needed. Turnaround is typically 1–2 working days.

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General Enquiries

For operational or On Demand questions, programme suggestions, or anything else. Turnaround is typically 1–2 working days.
Last modified on August 7, 2026