Skip to main content
If a customer can’t find their reward code in their email, you can look it up directly from their profile.
Only users with Customer Support Supervisor access or higher have permission to perform this action. Learn more about user access and permissions.If you don’t have the necessary access, you can resend the customer’s fulfilment email instead.

A guided walkthrough of finding and revealing a customer's reward code from their profile.

1

Open the Customers Section

In the left-hand menu, click Customers.
Dashboard navigation to Customers section

Accessing the Customers section from the platform navigation.

2

Search for the Customer

Search for the customer using their name, email, customer ID, or share link, then click their name to open their profile.
Customer search bar and list of results in Mention Me

Searching for a customer's details.

3

Reveal the Reward Code

Scroll down to the Rewards section, find the reward that was issued, and click Reveal in the Code column. The reward code now shows, with a copy icon next to it, so you can share it with the customer.
Reward code revealed in the Rewards section of a customer profile

The reward code, revealed on the customer's profile.

​
See Also

How to Redeem a Customer's Reward

Redeem a customer’s reward from their Claim Reward email instead of revealing it directly.

How to Confirm a Referral Purchase

Manually confirm a referee’s purchase so a reward is issued in the first place.
Last modified on November 3, 2026