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If a customer can’t find their reward code in their email, you can look it up directly from their profile.
Only users with Customer Support Supervisor access or higher have permission to perform this action. Learn more about user access and permissions.If you don’t have the necessary access, you can resend the customer’s fulfilment email instead.
1

Open the Customers Section

Go to the Customers section in the Mention Me platform.
Dashboard navigation to Customers section

Accessing the Customers section from the platform navigation.

2

Search for the Customer

Search for the customer using their name, email, customer ID, or share link, then click the matching result to open their profile.
Customer search bar and list of results in Mention Me

Searching for a customer's details.

3

Reveal the Reward Code

Scroll to the Rewards section, find the code that was issued, and click Reveal to display it.
Animation showing reward code reveal on Mention Me

Revealing the issued reward code.

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See Also

How to Redeem a Customer's Reward

Redeem a customer’s reward from their Claim Reward email instead of revealing it directly.

How to Confirm a Referral Purchase

Manually confirm a referee’s purchase so a reward is issued in the first place.
Last modified on July 20, 2026