Skip to main content

A guided walkthrough of setting up SFTP in the Mention Me platform.

​
Request SFTP Setup

1

Open the SFTP page

In the left-hand menu, click Settings, then choose SFTP under Data & Reporting. You can also go straight to the SFTP page.
2

Open the authentication tab

Open the Authentication and IP allow list tab, then click Add IP address.
3

Enter your IP addresses and SSH keys

Enter the IP addresses you’ll connect from, one per line. You can use a single address or a range in CIDR notation. Then paste in your SSH public keys, again one per line.
4

Send your request

Click Send request to submit your details. Our team will approve them and let you know once they’re live.
Add or edit IP addresses and SSH keys panel with example IP addresses, an SSH public key and the Send request button

The Add or edit IP addresses and SSH keys panel, ready to send.

​
Add Your Folders

Once you’ve sent your authentication details, add the folders for your SFTP integration yourself. See SFTP data formats for folder and file examples.
1

Open Configuration and data

On the SFTP page, open the Configuration and data tab.
2

Add a folder

Click Add an inbound folder for data you send us, or Add an outbound folder for data we send you.
3

Name and describe the folder

Give the folder a name that reflects the data, for example offline_orders. Then add a short description, so you’ll remember what it’s for.
4

Choose whether to encrypt it

To require PGP encryption, turn on Mark this folder as encrypted. Only do this if every file will be encrypted, as the folder rejects anything that isn’t.
5

Create the folder

Click Create folder.
Add a new folder panel with direction, folder name, description, the encryption toggle and the Create folder button

The Add a new folder panel, with a name, description and encryption turned on.

Adding a folder raises a request for the Mention Me team to set it up on the SFTP server, so a new folder does not appear straight away. This usually takes up to three working days, and we will notify you once it is ready. If you are still waiting after that, email us at support@mention-me.com.
If you encrypt a folder, what happens next depends on the direction. An encrypted inbound folder works straight away: without a key of your own, Mention Me decrypts using its shared batch key. An encrypted outbound folder cannot deliver anything until you import a public key, because there is no shared outbound key. Either way, generate or import a key for the folder from the Encryption keys tab. See SFTP File Encryption.
Adding folders and managing encryption keys requires the Administrator role. See User Management for more on permission levels.
If you need Mention Me to generate any reports on a scheduled basis, let the Support Team know via the Help form.

​
Your Folder Structure

Once setup is complete, your username and file paths are visible in the Configuration and data section of the SFTP page. See SFTP connection for connection details. You can track all files sent and received, check for processing confirmation, and view logs under the created inbound and outbound folders.
SFTP configuration and data section showing username and file paths

The SFTP configuration and data section showing username and file paths.

​
Updating Your SFTP Setup

To update your SSH Key or IP allow list, return to the Authentication and IP allow list tab on the SFTP page, update the relevant information, and click Send request. Our team will review the update and contact you if anything further is needed. To add a new folder, use Add an inbound folder or Add an outbound folder in the Configuration and data section of the SFTP page. To manage encryption keys for a folder, use the Encryption keys tab (see SFTP File Encryption).

​
Need Help?

Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the request form.
The Support widget's AI assistant asking what you need help with

The in-platform Support widget starting an AI-assisted conversation.

Last modified on November 3, 2026