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This guide shows you how to redeem a customer’s reward from their ‘Claim Reward’ email.
Only users with Customer Support Supervisor access or higher have permission to perform this action. Learn more about user access and permissions.

A guided walkthrough of redeeming a customer's reward in the Mention Me platform.

1

Open the Customers Section

In the left-hand menu, click Customers.
Dashboard navigation to Customers section

Accessing the Customers section from the platform navigation.

2

Search for the Customer

Search for the customer using their name, email, customer ID, or share link, then click the matching result to open their profile.
Customer search bar and list of results in Mention Me

Searching for a customer's details.

3

Check the Referral

The Activity timeline shows their successful referral, with a reward they’re yet to claim.
4

Open the Claim Reward Email

Scroll down to the Emails section and click the Referrer Claim Reward email. The claim step is only available for referrers.
List of emails shown on customer account

Locating and opening the Claim Reward email.

5

Click the Call to Action in the Email

The email opens. Click its call to action (for example, ‘Get your £20 off here’).
Example CTA button in claim reward email

Clicking the main call to action in the customer email.

The call to action sometimes appears in a different position within the email:
Another example of claim CTA location

An alternate example of where the call to action appears in the email.

6

Confirm the Claim

You’ll land on the Claim page. Click the call to action to confirm the claim (for example, ‘Claim your thank you reward’ or ‘Claim code’).
Referral code Claim page interface and CTA

The Claim page where reward confirmation happens.

7

View the Reward Code

The Fulfil page now shows the reward code.
Reward code screen showing successful code fulfilment

An example of a successful reward issuance.

8

Share the Reward Code

The customer will also receive a fulfilment email containing the code. Use Copy code if you’d like to send it to them yourself.
9

Check the Profile

Back on their profile, the reward appears under Rewards, and the Referrer Fulfil email is listed under Emails.
Last modified on November 3, 2026