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A guided walkthrough of approving or declining gaming suspects in the Mention Me platform.

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How to Mark a Customer as Suspected of Gaming

This only works if Gaming Controls are enabled. It won’t stop the user from seeing referral offers, but their links will not yield rewards without manual approval.
1

Find the customer

In the left-hand menu, click Customers. Search by name, email, customer ID, or share link, then click the customer to open their profile.
2

Mark as suspected

Open the Actions menu and click Mark as suspected of gaming. A pop-up explains that they can still share and see your offers, but any rewards they earn will need manual approval. If you’d rather stop them getting rewards at all, block them instead.
Actions menu showing Mark as suspected of gaming option

The Actions menu showing the Mark as suspected of gaming option.

3

Confirm and check their status

Click Mark as gaming to confirm. Their profile now shows Suspected of gaming.Once marked:
  • All future referrals by that customer will require manual approval
  • Their IP address and cookie will be flagged, affecting related profiles
Customer marked as suspected of gaming with flagged status

A customer marked as suspected of gaming, showing the flagged status.

To undo it, open Actions and click Mark as not suspected of gaming.

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How to Access the Gaming Approvals Queue

  • Access requires specific user permissions. See permission guide
  • Gaming and Velocity approvals are separate - you must manually approve both if flagged
  • Bulk actions only affect visible referrals from the past 3 months
  • Each referral attempt by the same customer must be approved individually
1

Open the Customers section

In the left-hand menu, click Customers. Flagged referrals land in Gaming approvals required on the Customers page.
Customers section in the platform dashboard

The Customers section in the platform dashboard.

2

Select the gaming queue

Click Referee gaming for new customers, or Referrer gaming for existing customers.
Gaming approvals area with Referee and Referrer Gaming tabs

The Gaming approvals area showing the Referee and Referrer Gaming tabs.

3

Choose an approval method

Choose one of three approval methods described below.

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Option 1: Approve or Decline an Individual Referral

Each referral attempt must be actioned individually. Tick a referral, then approve it, archive it or decline it. Decline lets you choose whether to notify the referrer and referee:
  • Decline with no notification
  • Decline and notify both referrer and referee
Individual referral approval with decline options

An individual referral approval showing the decline options.

Selecting Decline opens a dropdown with the notification choices:
Decline dropdown showing notification options

The decline dropdown showing notification options.

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Option 2: Approve or Decline All Visible Customers

Bulk action applies to all listed customers, regardless of score.

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Option 3: Approve/Decline Based on Gaming Score

Open the Approve / Decline based on gaming score menu and choose Bulk approve or Bulk decline, then set a threshold, e.g.:
  • Approve all scores ≤ 50
  • Decline all scores ≥ 70
Bulk approve also lets you choose what happens to customers who trip velocity controls: Do not approve them leaves them in the gaming queue for you to review manually, or Approve and give reward.
Bulk approve or decline based on gaming score threshold

Bulk approve or decline options based on a gaming score threshold.

The threshold filter lets you set the exact score cut-off for bulk actions:
Gaming score threshold filter for bulk actions

The gaming score threshold filter used for bulk actions.

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Need Help?

Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the request form.
The Support widget's AI assistant asking what you need help with

The in-platform Support widget starting an AI-assisted conversation.

Last modified on November 4, 2026