This guide explains how to manage reward fulfilment and related communications, whether you’re using automated fulfilment or handling it manually.Documentation Index
Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
Use this file to discover all available pages before exploring further.
When to manage fulfilment yourself
You may choose manual fulfilment if:- You want to include an additional item in a referee’s first order
- You need to apply credit to a referrer’s account internally
- You already use an in-house reward fulfilment process
- You’re running a one-off campaign or competition where you manually select winners
How to change the fulfilment method
Step 1: Navigate to the draft offer
- Go to Campaigns
- Select the relevant campaign
- Click Drafts, upcoming and history
- Click View and edit
- Click Design & Settings → Rewards
Step 2: Choose or create a reward
Select an existing reward that uses your desired fulfilment method, or click Create a new reward.Step 3: Define reward details
When creating a new reward, set:- Type (percentage discount, fixed amount, or free item)
- Value
- Minimum spend, if applicable
- Validity period (recommended: use default)
Step 4: Set the fulfilment method
- Default: Coupon code
- Other options: Coupon link or Webhook
- If using Webhook, ensure the connection is set up beforehand
- For custom fulfilment (e.g. external gift cards), contact your Client Success Manager or Operations Team
Step 5: Upload vouchers
Once the reward is created, upload your voucher file to complete configuration. Follow the voucher upload guide.Managing emails from Mention Me
By default, Mention Me sends automated emails to referrers and referees about reward status, next steps, and fulfilment details. If you prefer to manage these communications yourself, you can disable Mention Me emails.How to manage email communications
- Open your Draft Experiment
- Go to Design & Settings → Other Settings → Email
- Deselect the email options you wish to disable
