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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

Only users with Marketing or Administrator access can upload new codes.

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Where to Access the Upload Module

You can upload vouchers from several places in the platform:

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From the Campaigns Page

1

Open the Campaigns section

Go to the Campaigns section. The overview displays voucher health per campaign and highlights which ones need updates.
2

Upload a new batch

Click + Add vouchers, find your reward, and click Upload a new batch.Campaigns page showing voucher health overviewAdding vouchers from the Campaigns page

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From the Experiment Page

Click Campaigns, select the campaign that requires new vouchers, choose the relevant reward (e.g. “Referrer gets 20% off when they spend over £100”), then click Add vouchers > Upload a new batch.

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From the Reward Email Notification

When you receive an email alerting that your rewards are running low, expiring, or expired:
  1. The email highlights which experiments need attention and the current status
Reward alert email highlighting experiments needing attention Voucher status meanings:
  • Critical: Stock is almost depleted
  • Run Out: No vouchers remain
  • Expiring: Vouchers are nearing expiry
  • Expired: Vouchers are no longer being distributed
  1. Use the Add Vouchers Now buttons in the email — individual reward buttons give the quickest access
Add Vouchers Now buttons in alert email Individual reward buttons for quick access
  1. Click Add vouchers > Upload a new batch

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During Onboarding

  1. Navigate to Content > Rewards and click Add vouchers on the relevant reward
Add vouchers button during onboarding
  1. Select Upload a new batch

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Steps to Upload Your New Vouchers

1

Start a new batch upload

Click Add vouchers > Upload a new batch.
2

Configure settings

Configure the following:
  • Code Validity: Start and end date for redemption
  • Code Usage: Single-use or multi-use
  • Case Sensitivity: Enforce uppercase/lowercase on redemption
  • File Naming: Use a clear, descriptive name Voucher upload configuration settings
Code validity determines the distribution window, not the offer duration. Match your CRM expiry settings. Codes should ideally be valid for one year or more. Read more here.
Recommended settings:
  • Codes valid for at least 1 year
  • Single-use codes only
  • Codes should be non-stackable
  • Codes set to target referrer vs referee use cases
Ensure Mention Me settings match your CRM system — changes here don’t affect external platforms.
3

Upload your file

Review your setup, then drag and drop your file or use the file selector. Your file must include a Reward Code column header. Use the sample CSV if needed.CSV file format with Reward Code column headerComplete test mapping to confirm upload format, then click Upload.Upload confirmation message
4

Review results

Progress will be displayed with success/failure per code. Choose to upload another file or finish.Upload progress showing success and failure counts

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Sharing Voucher Batches Between Rewards

During onboarding, you can share a single voucher batch across multiple rewards (only works when batch values match exactly):
1

Open the second reward

Click Add vouchers under a second reward.
2

Select existing batch

Select Select from uploaded, tick the batch(es) you’d like to assign, and click Assign reward codes.Selecting uploaded voucher batches to shareAssigning shared reward codes to another reward
Repeat for any other rewards using the same voucher batch.
Last modified on March 31, 2026