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Only users with Marketing or Administrator access can upload new codes. Please ensure vouchers are uploaded to the Mention Me Live platform.

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Where to Access the Upload Module

You can upload vouchers from several places in the platform:

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From the Campaigns Page

1

Open the Campaigns Section

Go to the Campaigns section. The overview displays voucher health per campaign and highlights which ones need updates.
2

Upload a New Batch

Click + Add vouchers, find your reward, and click Upload a new batch.
Campaigns page showing voucher health overview

The Campaigns page showing a voucher health overview.

From there, add vouchers to the reward that needs them:
Adding vouchers from the Campaigns page

Adding vouchers from the Campaigns page.

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From the Experiment Page

Click Campaigns, select the campaign that requires new vouchers, choose the relevant reward (e.g. “Referrer gets 20% off when they spend over £100”), then click Add vouchers > Upload a new batch.

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From the Reward Email Notification

When you receive an email alerting that your rewards are running low, expiring, or expired:
1

Review the Alert Email

The email highlights which experiments need attention and the current status.
Reward alert email highlighting experiments needing attention

A reward alert email highlighting experiments needing attention.

Voucher status meanings:
  • Critical: Stock is almost depleted
  • Run Out: No vouchers remain
  • Expiring: Vouchers are nearing expiry
  • Expired: Vouchers are no longer being distributed
2

Use the Add Vouchers Now Button

Use the Add Vouchers Now buttons in the email. Individual reward buttons give the quickest access.
Add Vouchers Now buttons in alert email

The Add Vouchers Now buttons in the alert email.

Each individual reward button takes you directly to the reward that needs attention:
Individual reward buttons for quick access

Individual reward buttons for quick access.

3

Upload a New Batch

Click Add vouchers > Upload a new batch.

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During Onboarding

1

Navigate to Rewards

Navigate to Content > Rewards and click Add vouchers on the relevant reward.
Add vouchers button during onboarding

The Add vouchers button during onboarding.

2

Upload a New Batch

Select Upload a new batch.

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Steps to Upload Your New Vouchers

1

Start a New Batch Upload

Click Add vouchers > Upload a new batch.
2

Configure Settings

Configure the following:
  • Code Validity: Start and end date for redemption
  • Code Usage: Single-use or multi-use
  • Case Sensitivity: Enforce uppercase/lowercase on redemption
  • File Naming: Use a clear, descriptive name
Voucher upload configuration settings

The voucher upload configuration settings.

Code validity determines the distribution window, not the offer duration. Match your CRM expiry settings. Codes should ideally be valid for one year or more.
Recommended settings:
  • Codes valid for at least 1 year
  • Single-use codes only
  • Codes should be non-stackable
  • Codes set to target referrer vs referee use cases
Ensure Mention Me settings match your CRM system. Changes here don’t affect external platforms.
3

Upload Your File

Review your setup, then drag and drop your file or use the file selector. Your file must include a Reward Code column header. Use the sample CSV if needed.
CSV file format with Reward Code column header

A CSV file format with a Reward Code column header.

Complete test mapping to confirm upload format, then click Upload.
Upload confirmation message

The upload confirmation message.

4

Review Results

Progress will be displayed with success/failure per code. Choose to upload another file or finish.
Upload progress showing success and failure counts

Upload progress showing success and failure counts.

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Sharing Voucher Batches Between Rewards

During onboarding, you can share a single voucher batch across multiple rewards (only works when batch values match exactly):
1

Open the Second Reward

Click Add vouchers under a second reward.
2

Select Existing Batch

Select Select from uploaded, tick the batch(es) you’d like to assign, and click Assign reward codes.
Selecting uploaded voucher batches to share

Selecting uploaded voucher batches to share.

Once assigned, the shared codes become available to the second reward:
Assigning shared reward codes to another reward

Assigning shared reward codes to another reward.

Repeat for any other rewards using the same voucher batch.
Last modified on July 10, 2026