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By uploading your customers’ historical order data, you can access advanced features such as Extended Customer Revenue (ECR) and Predicted ECR sooner, as the algorithms will have enough data to start segmenting and predicting.

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Standard Upload

1

Create a CSV File

Create a CSV file and populate it with data from the past three years using the fields below.
Ensure the merchant order IDs match exactly the IDs passed via other integrations.
2

Upload the File

Upload the CSV via Secure Document Transfer.
3

Name the File

Name the file Brand name - Historical Order.
4

Wait for Confirmation

The Mention Me team will perform the upload and contact you when complete.

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Hashed Emails

If you prefer to send historical order data with hashed emails, see Hash Historical Customer Emails.

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Shopify Export

If you use Shopify, follow these steps to export order data:
1

Navigate to Orders and Export

Go to Orders in the left menu of your Shopify Store. Click Export above the orders list.
Shopify Orders page with Export button

The Shopify Orders page with the Export button.

2

Select Export Options

  • Export: Orders by Date
  • Date range: Select the start of the month three years ago through to the most recent order date (previous day).
  • Export as: Plain CSV File
  • Click Export Orders
Shopify export orders dialog with date range and CSV options

The Shopify export orders dialog with date range and CSV options.

Shopify then confirms the export and sends a notification email.
Shopify export confirmation with email notification

The Shopify export confirmation with email notification.

You will receive an email from Shopify with the CSV file to download.
3

Upload to Mention Me

Upload the CSV file to your Mention Me account via Secure Document Transfer or directly at Secure File Transfer.

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Subscription Model

If your business uses a Subscription Model, ensure the true value of your customers and their referrals can be tracked after onboarding. See Subscription Data for Advocacy Features for more information.
Last modified on July 13, 2026