In the left-hand menu, click Campaigns, then select the campaign you want to update. You can create a draft to edit copy without affecting your live experience, or make changes directly to the live experience.
2
Open the Editor
To change the live version straight away, click Preview / Edit. To work on a draft first, open Drafts, Upcoming & History, open the actions menu (three dots) on the live experience and choose Duplicate to draft, then click View and edit on your draft.
Clicking Preview / Edit on the live experience.
Duplicating to draft and clicking View and edit.
3
Choose Your Editing Mode
Use the device icons to switch between desktop and mobile. The Steps panel on the left lists every page in the journey: for example, open Referral offer, then click Offer.
4
Edit the Copy
Turn on Edit text, then click the text you want to change. An edit panel opens.Blue tokens are placeholders, like the reward offer in the headline. You can replace them with your own text, but placeholders are recommended: when your offer changes, values like reward amounts and expiry dates update across the journey automatically. Change the words around them, and drag in more placeholders from the list if you need them.Where the panel says you can use HTML tags, you can add simple HTML, like bold text or links. Anywhere HTML isn’t accepted, it’s removed automatically. Update the Generic tab too, which shows when the customer’s name isn’t known.
5
Save Your Changes
Click Save and preview to see the change.If you’re editing the live version, the edit panel warns you that changes show to customers straight away. The first time you edit live, a pop-up appears too: click Edit and don’t show again to carry on.
Editing text with the Edit text mode toggle and dynamic placeholders.
Avoid editing placeholder labels (blue tokens) as this modifies all shared instances.
Dynamic personalisation and reusable content placeholders.
If Edit text mode is not available (for example, if the offer is not shareable or the campaign is paused), add /edit to the end of the preview URL manually. For example: https://mention-me.com/merchant/4544/offer/113436/preview/edit?device=mobile
Some content is not editable in the front end. In those cases, leave a comment directly on the preview page.
The “Been referred by a friend?” referee link is one example of this - its copy can’t be edited directly in the offer preview. To change the wording, contact the Mention Me support team.
See each step in detail
1
Enter Comment Mode
Turn Edit text off and switch to Comment mode at the top of the Preview page.
2
Place Your Comment
Click where the change is needed to place a comment pin, type your note, and click Save. You can move or delete comment pins at any time.
Leaving a comment in comment mode on the preview page.
Your comment will automatically be sent to Mention Me Support for review. You’ll receive an email notification when it is resolved or replied to.
We always recommend customising generic copy in-house to align with your brand’s tone of voice using the steps above. If you need help, you can request a copy change in two ways:
Use the comments tool - leave a comment directly on the offer preview as described above.
Fill in our dedicated form - select the Help button in the bottom right corner of your dashboard, or visit the request form.
The form accepts up to five attachments. For additional files, include a Google Drive link in your submission.
Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the request form.
The in-platform Support widget starting an AI-assisted conversation.
Last modified on November 4, 2026
Was this page helpful?
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Mention Me Docs","colors":{"primary":"#4C57E6","light":"#FF3EB5","dark":"#21174B"},"logo":{"light":"https://mintcdn.com/mentionme/V2LNKGCh7ROBia07/logo/light.svg?fit=max\u0026auto=format\u0026n=V2LNKGCh7ROBia07\u0026q=85\u0026s=747c8cd37a71a653a020675616c849f3","dark":"https://mintcdn.com/mentionme/V2LNKGCh7ROBia07/logo/dark.svg?fit=max\u0026auto=format\u0026n=V2LNKGCh7ROBia07\u0026q=85\u0026s=100c40618765923e52d9db84344692e6"},"favicon":"https://mintcdn.com/mentionme/Dcv4Ct-ZIyuK4Pcd/favicon.ico?fit=max\u0026auto=format\u0026n=Dcv4Ct-ZIyuK4Pcd\u0026q=85\u0026s=cc9c8c8b015455ba82e2820c8306a4ab","background":{"color":{"light":"#FFFFFF","dark":"#22272E"}},"navbar":{"primary":{"type":"button","label":"Contact support","href":"https://help.mention-me.com/hc/en-gb/requests/new"}},"footer":{"socials":{"x":"https://x.com/mentionme","linkedin":"https://linkedin.com/company/mention-me"},"links":[{"header":"Company","items":[{"label":"Website","href":"https://www.mention-me.com"},{"label":"Platform","href":"https://app.mention-me.com"},{"label":"Support","href":"https://help.mention-me.com/hc/en-gb/requests/new"},{"label":"Status","href":"https://status.mention-me.com"}]}]},"seo":{"metatags":{"og:site_name":"Mention Me Docs"}},"errors":{"404":{"redirect":true,"title":"Page not found","description":"The page you're looking for may have moved. Try searching or head back to the [home page](/knowledge/getting-started/overview)."}},"contextual":{"options":["assistant","copy","claude","chatgpt","cursor","mcp","add-mcp"],"display":"toc"},"metadata":{"timestamp":true},"styling":{"latex":false},"navigation":{"global":{"anchors":[{"anchor":"Submit a Request","icon":"headset","href":"https://help.mention-me.com/hc/en-gb/requests/new"},{"anchor":"Platform","icon":"gauge","href":"https://app.mention-me.com"},{"anchor":"Status","icon":"signal","href":"https://status.mention-me.com"}]},"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"mentionme","hasAudioNarration":false,"actualSubdomain":"mentionme","customDomains":["docs.mention-me.com"],"gitSource":{"type":"github","owner":"mention-me","repo":"mention-me-docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"feedback":{"thumbs":true,"agentFeedback":true},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"REMOVE_BRANDING":{"status":"DISABLED"},"CONTEXTUAL_FEEDBACK":{"status":"DISABLED"},"CODE_SNIPPET_FEEDBACK":{"status":"DISABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6af2019b0da5396f96340ce0","clientVersion":"0.0.4102","searchFilterCounts":[{"language":"default","tag":"Guides","count":365},{"language":"default","tag":"Integrations","count":73},{"language":"default","tag":"Referral","count":57},{"language":"default","tag":"Documentation","count":50},{"language":"default","tag":"API \u0026 Webhooks","count":45},{"language":"default","tag":"Customers","count":44},{"language":"default","tag":"Reporting","count":43},{"language":"default","tag":"Campaigns","count":42},{"language":"default","tag":"ESP \u0026 CRM Integrations","count":38},{"language":"default","tag":"Getting Started","count":32}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"custom.css","content":".mm-partner-badge{padding:0 16px 8px;margin-bottom:10px}.mm-partner-badge-inner{display:flex;flex-wrap:wrap;gap:6px;align-items:center;padding:6px 10px;font-size:12px;line-height:1.3;color:#9ca3af;border:1px solid rgba(0, 0, 0, 0.07);border-radius:6px}.dark .mm-partner-badge-inner{border-color:rgba(255, 255, 255, 0.08)}.mm-partner-badge-content{min-width:0}.mm-partner-badge-context{color:#9ca3af}.dark .mm-partner-badge-context{color:#6b7280}.mm-partner-badge-name{font-weight:500;color:#6b7280}.dark .mm-partner-badge-name{color:#9ca3af}.mm-partner-badge-code{font-family:ui-monospace, SFMono-Regular, Menlo, monospace;color:#9ca3af}.dark .mm-partner-badge-code{color:#6b7280}.mm-partner-badge-reset{all:unset;flex-shrink:0;font-size:13px;line-height:1;color:inherit;cursor:pointer;opacity:0.3}.mm-partner-badge-reset:hover{opacity:0.7}.mm-partner-badge-switch{all:unset;flex-shrink:0;font-size:11px;line-height:1;color:#6b7280;text-decoration:underline;text-underline-offset:2px;cursor:pointer;opacity:0.8}.mm-partner-badge-switch:hover{opacity:1}.dark .mm-partner-badge-switch{color:#9ca3af}.mm-partner-badge-reenable{all:unset;color:#6b7280;text-decoration:underline;text-underline-offset:2px;cursor:pointer}.mm-partner-badge-reenable:hover{color:#4b5563}.dark .mm-partner-badge-reenable{color:#9ca3af}.dark .mm-partner-badge-reenable:hover{color:#d1d5db}pre code{width:auto!important;min-width:0!important;max-width:100%!important;padding:0!important;word-break:break-all!important;overflow-wrap:break-word!important;white-space:pre-wrap!important}body:has(.docs-home) #header,body:has(.docs-home) #page-title{display:none}body:has(.docs-home) #content-container,body:has(.docs-home) article,body:has(.docs-home) .prose{max-width:none}html:has(.docs-home){background-color:#ffffff}body:has(.docs-home){background:transparent}body:has(.docs-home) #background-color{background-color:#ffffff;background-image:radial-gradient(ellipse 120% 80% at 50% -10%, #c9cef8 0%, transparent 58%),\n radial-gradient(ellipse 70% 55% at 0% 30%, #f7cce8 0%, transparent 55%),\n radial-gradient(ellipse 60% 50% at 100% 15%, #d4d8f8 0%, transparent 50%);background-repeat:no-repeat}html.dark:has(.docs-home){background-color:#22272e}html.dark body:has(.docs-home){background:transparent}html.dark body:has(.docs-home) #background-color{background-color:#22272e;background-image:radial-gradient(ellipse 120% 80% at 50% -10%, #3d4280 0%, transparent 58%),\n radial-gradient(ellipse 70% 55% at 0% 30%, #5a3350 0%, transparent 55%),\n radial-gradient(ellipse 60% 50% at 100% 15%, #3a3f73 0%, transparent 50%);background-repeat:no-repeat}body:has(.docs-home) main,body:has(.docs-home) #content-container{min-height:100vh;background:transparent}.docs-home{width:100%;padding:0 1.25rem 5rem}.docs-home-inner{max-width:72rem;margin:0 auto}.docs-home-hero{max-width:1000px;padding:5.5rem 0 2.75rem;margin:0 auto;text-align:center}.docs-home-title{max-width:1000px;margin:0 auto 2.5rem;font-size:4rem;font-weight:600;line-height:4.5rem;color:#21174b;letter-spacing:-1px}.dark .docs-home-title{color:#f4f2fb}.docs-home-lede{margin:0;font-size:1rem;line-height:1.45;color:#5c5674}.docs-home-why{margin:1.15rem 0 0}.docs-home-why a{display:inline-flex;gap:0.45rem;align-items:center;padding:0.5rem 0.95rem 0.5rem 0.75rem;font-size:0.9rem;font-weight:500;line-height:1.2;color:#21174b;text-decoration:none;background:rgba(255, 255, 255, 0.72);border:1px solid rgba(33, 23, 75, 0.2);border-radius:999px}.docs-home-why a:hover{color:#4c57e6;border-color:#4c57e6}.docs-home-why a svg{width:1rem;height:1rem}.dark .docs-home-why a{color:#f4f2fb;background:rgba(34, 39, 46, 0.55);border-color:rgba(255, 255, 255, 0.2)}.dark .docs-home-why a:hover{color:#c5c9f8;border-color:#c5c9f8}.docs-home-platforms{max-width:650px;margin:0 auto}.docs-home-section-title{margin:3.5rem 0 1.75rem;font-size:1.75rem;font-weight:600;line-height:2.25rem;color:#21174b;text-align:center;letter-spacing:-0.5px}.dark .docs-home-section-title{color:#f4f2fb}.docs-home-topics{margin-top:0}.dark .docs-home-lede{color:#b4afc6}@media (max-width: 640px){.docs-home-title{font-size:2.5rem;line-height:2.85rem}}.cl-meta{display:flex;flex-wrap:wrap;gap:0.4rem 0.55rem;align-items:center;margin:0 0 1.25rem;font-size:0.8rem;font-weight:500;line-height:1.2;color:#5c5674}.cl-meta-date{font-variant-numeric:tabular-nums}.dark .cl-meta{color:#b4afc6}.cl-pill{display:inline-flex;align-items:center;padding:0.18rem 0.5rem;font-size:0.7rem;font-weight:600;line-height:1.2;letter-spacing:0.01em;border-radius:999px}.cl-pill-new{color:#4c57e6;background:rgba(76, 87, 230, 0.1)}.cl-pill-improved{color:#5c5674;background:rgba(33, 23, 75, 0.06)}.cl-pill-fixed{color:#8a2e6a;background:rgba(255, 62, 181, 0.1)}.cl-pill-area{color:#5c5674;background:transparent;border:1px solid rgba(33, 23, 75, 0.12)}.dark .cl-pill-new{color:#c5c9f8;background:rgba(76, 87, 230, 0.22)}.dark .cl-pill-improved{color:#d5d1e4;background:rgba(255, 255, 255, 0.06)}.dark .cl-pill-fixed{color:#f5b6dd;background:rgba(255, 62, 181, 0.16)}.dark .cl-pill-area{color:#d5d1e4;border-color:rgba(255, 255, 255, 0.14)}.cl-pill-platform-update{color:#21174b;background:rgba(76, 87, 230, 0.1)}.dark .cl-pill-platform-update{color:#c5c9f8;background:rgba(76, 87, 230, 0.22)}.cl-author{margin:0.85rem 0 0;font-size:0.875rem;font-weight:600;color:#21174b}.dark .cl-author{color:#f4f2fb}"}],"page":{"pagePath":"knowledge/referral/design/managing-copy","slug":"/knowledge/referral/design/managing-copy","pageMetadata":{"title":"How to Manage Your Referral Campaign Copy","description":"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.","href":"/knowledge/referral/design/managing-copy"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,code:`code`,li:`li`,ol:`ol`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Accordion,Frame,Heading,Note,OptimizedImage,Step,Steps,Tip,Warning}=_components;if(!Accordion)_missingMdxReference(`Accordion`,true);if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!Note)_missingMdxReference(`Note`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Step)_missingMdxReference(`Step`,true);if(!Steps)_missingMdxReference(`Steps`,true);if(!Tip)_missingMdxReference(`Tip`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Frame,{caption:`A guided walkthrough of updating your referral campaign copy in the Mention Me platform.`,children:_jsxs(`video`,{controls:true,poster:`/images/knowledge/referral/design/managing-copy-walkthrough-poster.jpg`,style:{width:`100%`,borderRadius:`8px`},children:[_jsx(`source`,{src:`https://mintcdn.com/mentionme/ogVo7-Tu_5XLWhyn/videos/knowledge/referral/design/managing-copy-walkthrough.mp4?fit=max\u0026auto=format\u0026n=ogVo7-Tu_5XLWhyn\u0026q=85\u0026s=2dcaba9cb53328293d3a53743765fab6`,type:`video/mp4`,\"data-path\":`videos/knowledge/referral/design/managing-copy-walkthrough.mp4`}),_jsxs(_components.p,{children:[`Your browser doesn’t support embedded video. `,_jsx(_components.a,{href:`/videos/knowledge/referral/design/managing-copy-walkthrough.mp4`,children:`Download the video`}),` instead.`]})]})}),`\n`,_jsx(Heading,{level:`2`,id:`editing-your-offer-copy`,children:`Editing Your Offer Copy`}),`\n`,_jsx(`div`,{className:`mm-steps-accordion`,style:{marginTop:`2.5rem`,padding:`6px`,border:`1.5px solid #4C57E6`,borderRadius:`14px`,background:`rgba(76, 87, 230, 0.08)`},children:_jsx(Accordion,{title:`See each step in detail`,icon:`list-check`,id:`see-each-step-in-detail`,children:_jsxs(Steps,{children:[_jsx(Step,{title:`Select Your Campaign`,children:_jsxs(_components.p,{children:[`In the left-hand menu, click `,_jsx(_components.strong,{children:`Campaigns`}),`, then select the campaign you want to update. You can create a draft to edit copy without affecting your live experience, or make changes directly to the live experience.`]})}),_jsxs(Step,{title:`Open the Editor`,children:[_jsxs(_components.p,{children:[`To change the live version straight away, click `,_jsx(_components.strong,{children:`Preview / Edit`}),`. To work on a draft first, open `,_jsx(_components.strong,{children:`Drafts, Upcoming \u0026 History`}),`, open the actions menu (three dots) on the live experience and choose `,_jsx(_components.strong,{children:`Duplicate to draft`}),`, then click `,_jsx(_components.strong,{children:`View and edit`}),` on your draft.`]}),_jsx(Frame,{caption:`Clicking Preview / Edit on the live experience.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/31437743157917.gif?s=3393b9da344d9ecafc2b88658f9d1966`,alt:`Clicking Preview / Edit on the live experience`,\"data-og-width\":`2940`,width:`2940`,\"data-og-height\":`1584`,height:`1584`,\"data-path\":`images/knowledge/referral/design/31437743157917.gif`,\"data-optimize\":`true`,\"data-opv\":`3`})}),_jsx(Frame,{caption:`Duplicating to draft and clicking View and edit.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/31437743159581.gif?s=f0e8d587527d2d73555181fdf456d38d`,alt:`Duplicating to draft and clicking View and edit`,\"data-og-width\":`2940`,width:`2940`,\"data-og-height\":`1584`,height:`1584`,\"data-path\":`images/knowledge/referral/design/31437743159581.gif`,\"data-optimize\":`true`,\"data-opv\":`3`})})]}),_jsx(Step,{title:`Choose Your Editing Mode`,children:_jsxs(_components.p,{children:[`Use the device icons to switch between desktop and mobile. The `,_jsx(_components.strong,{children:`Steps`}),` panel on the left lists every page in the journey: for example, open `,_jsx(_components.strong,{children:`Referral offer`}),`, then click `,_jsx(_components.strong,{children:`Offer`}),`.`]})}),_jsxs(Step,{title:`Edit the Copy`,children:[_jsxs(_components.p,{children:[`Turn on `,_jsx(_components.strong,{children:`Edit text`}),`, then click the text you want to change. An edit panel opens.`]}),_jsx(_components.p,{children:`Blue tokens are placeholders, like the reward offer in the headline. You can replace them with your own text, but placeholders are recommended: when your offer changes, values like reward amounts and expiry dates update across the journey automatically. Change the words around them, and drag in more placeholders from the list if you need them.`}),_jsxs(_components.p,{children:[`Where the panel says you can use HTML tags, you can add simple HTML, like bold text or links. Anywhere HTML isn’t accepted, it’s removed automatically. Update the `,_jsx(_components.strong,{children:`Generic`}),` tab too, which shows when the customer’s name isn’t known.`]})]}),_jsxs(Step,{title:`Save Your Changes`,children:[_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Save and preview`}),` to see the change.`]}),_jsxs(_components.p,{children:[`If you’re editing the live version, the edit panel warns you that changes show to customers straight away. The first time you edit live, a pop-up appears too: click `,_jsx(_components.strong,{children:`Edit and don’t show again`}),` to carry on.`]}),_jsx(Frame,{caption:`Editing text with the Edit text mode toggle and dynamic placeholders.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/31437743160349.gif?s=aaebe6ab79ad0c74ab57220b912f52ed`,alt:`Editing text with edit mode toggle and dynamic placeholders`,\"data-og-width\":`2940`,width:`2940`,\"data-og-height\":`1584`,height:`1584`,\"data-path\":`images/knowledge/referral/design/31437743160349.gif`,\"data-optimize\":`true`,\"data-opv\":`3`})})]})]})})}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Avoid editing placeholder labels (blue tokens) as this modifies all shared instances.`})}),`\n`,_jsx(Frame,{caption:`Dynamic personalisation and reusable content placeholders.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=d4a6a60457dfe402469fef1f46d9e6b8`,alt:`Dynamic personalisation and reusable content placeholders`,\"data-og-width\":`868`,width:`868`,\"data-og-height\":`1212`,height:`1212`,\"data-path\":`images/knowledge/referral/design/4701371897501.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=8f6bfc1eecb691b41cd1ac394bf4dfc7 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=c54a67636450a0d0ae968592e3bbc520 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=0050fddda3352e34bf88ab853b2af94b 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=073d8cd4c5d49aa3916f7eef199623a0 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=efcd631648cafe8d6976b70cfe0fb4b8 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701371897501.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=971d227ea6ea478fae1696b2b57037a9 2500w`})}),`\n`,_jsxs(_components.p,{children:[`If `,_jsx(_components.strong,{children:`Edit text`}),` mode is not available (for example, if the offer is not shareable or the campaign is paused), add `,_jsx(_components.code,{children:`/edit`}),` to the end of the preview URL manually. For example: `,_jsx(_components.code,{children:`https://mention-me.com/merchant/4544/offer/113436/preview/edit?device=mobile`})]}),`\n`,_jsx(Heading,{level:`2`,id:`leaving-comments-for-content-you-can’t-edit`,children:`Leaving Comments for Content You Can’t Edit`}),`\n`,_jsx(_components.p,{children:`Some content is not editable in the front end. In those cases, leave a comment directly on the preview page.`}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`The “Been referred by a friend?” referee link is one example of this - its copy can’t be edited directly in the offer preview. To change the wording, contact the Mention Me support team.`})}),`\n`,_jsx(`div`,{className:`mm-steps-accordion`,style:{marginTop:`2.5rem`,padding:`6px`,border:`1.5px solid #4C57E6`,borderRadius:`14px`,background:`rgba(76, 87, 230, 0.08)`},children:_jsx(Accordion,{title:`See each step in detail`,icon:`list-check`,id:`see-each-step-in-detail-1`,children:_jsxs(Steps,{children:[_jsx(Step,{title:`Enter Comment Mode`,children:_jsxs(_components.p,{children:[`Turn `,_jsx(_components.strong,{children:`Edit text`}),` off and switch to `,_jsx(_components.strong,{children:`Comment mode`}),` at the top of the Preview page.`]})}),_jsxs(Step,{title:`Place Your Comment`,children:[_jsxs(_components.p,{children:[`Click where the change is needed to place a comment pin, type your note, and click `,_jsx(_components.strong,{children:`Save`}),`. You can move or delete comment pins at any time.`]}),_jsx(Frame,{caption:`Leaving a comment in comment mode on the preview page.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/28668208209181.gif?s=1bbfa9d96c7ed0fc44eb5b5f631785ed`,alt:`Leaving a comment in comment mode on the preview page`,\"data-og-width\":`2932`,width:`2932`,\"data-og-height\":`1538`,height:`1538`,\"data-path\":`images/knowledge/referral/design/28668208209181.gif`,\"data-optimize\":`true`,\"data-opv\":`3`})}),_jsx(_components.p,{children:`Your comment will automatically be sent to Mention Me Support for review. You’ll receive an email notification when it is resolved or replied to.`})]})]})})}),`\n`,_jsx(Heading,{level:`2`,id:`pages-with-the-highest-impact-on-conversion`,children:`Pages with the Highest Impact on Conversion`}),`\n`,_jsx(_components.p,{children:`The following pages are editable and have the greatest effect on referral conversion:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Referrer - Offer page:`}),` The first view after purchase, which encourages sharing.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Referrer - Sharing screen:`}),` Controls the share message text seen by others.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Referee - Registration page:`}),` The first brand interaction for new customers.`]}),`\n`]}),`\n`,_jsx(Frame,{caption:`Referrer offer page and sharing screen with editable copy.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=b35e4674cac716baa0feb12eac330c75`,alt:`Referrer offer page and sharing screen with editable copy`,\"data-og-width\":`1398`,width:`1398`,\"data-og-height\":`1046`,height:`1046`,\"data-path\":`images/knowledge/referral/design/26619007186589.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=5af223a0748216f3c7f241d8c79a5575 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=bef89350a04e795863b738501004b3a7 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=ff8e6cae0138e534dad60d77fe2210a7 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=389508db84c6489e95d46def3ef39698 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=2051110dbf399c5a864fa01e2eff26b5 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26619007186589.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=75cd553a141ee5552d8fca35c284cf17 2500w`})}),`\n`,_jsxs(_components.p,{children:[`Referrer emails - `,_jsx(_components.strong,{children:`Share by email`}),` and `,_jsx(_components.strong,{children:`Forwarded email`}),` - share the same copy.`]}),`\n`,_jsx(Frame,{caption:`Forwarded email copy showing subject line and snippet.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=6b7d77c927d0984f9710af220096e333`,alt:`Forwarded email copy with subject and snippet`,\"data-og-width\":`1402`,width:`1402`,\"data-og-height\":`608`,height:`608`,\"data-path\":`images/knowledge/referral/design/26618982343453.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=e36d4a598e341ce4e6cc75e8a3c340a8 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=8cd2100d43757bb683d2ca4fb608c989 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=fc768b4b7bac194ab07c068022d3f8f1 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=6cd04fef0a68c8b256fef0d6a5d5fdbe 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=85ff556bb199902e024fc49c25ce37a7 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982343453.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=88067a986b298c1b957ad12d8b8cf301 2500w`})}),`\n`,_jsxs(_components.p,{children:[`The `,_jsx(_components.strong,{children:`Share by email`}),` message follows the same pattern:`]}),`\n`,_jsx(Frame,{caption:`Share by email referral message copy.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=efb0250fba79cc3bc1cf442072e952b7`,alt:`Share by email referral message copy`,\"data-og-width\":`1394`,width:`1394`,\"data-og-height\":`542`,height:`542`,\"data-path\":`images/knowledge/referral/design/26618982344989.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=48f696a7461bf240ee49b0e77ede2f18 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=912601ea4efa0ccb28c02c33c9e97152 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=76f1761dd2e95bcb26a3d8f56b31c16f 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=2869f57e11724908d2aefd5d43888ee0 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=8f225366909741c161ac972487367935 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982344989.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=e67aba3f8a14850a00aec6ca0c6fa090 2500w`})}),`\n`,_jsx(Frame,{caption:`Referee registration page with editable copy.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=251891204e47cb8d9ee9d6f4d294f126`,alt:`Referee registration page with editable copy`,\"data-og-width\":`1636`,width:`1636`,\"data-og-height\":`1302`,height:`1302`,\"data-path\":`images/knowledge/referral/design/26618982346653.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=fe73ebe533791443e14cce5c137ba54c 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=958b8b18b3ab1f67227d1f0e5b1e9ab8 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=3326539b8f6a4e3986b324f8d8a6c1b5 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=7aea922e758ff7fcfb7a4f8b1fa69a7c 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=321f22fbe610eb473484fd0021ca68df 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/26618982346653.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=9652cf4fb329154ac510a2be3f9038e7 2500w`})}),`\n`,_jsx(Tip,{children:_jsx(_components.p,{children:`Write copy that sounds like it’s from one friend to another — authentic and simple.`})}),`\n`,_jsx(Heading,{level:`2`,id:`using-html-in-copy`,children:`Using HTML in Copy`}),`\n`,_jsx(_components.p,{children:`You can use HTML where enabled, such as on Terms \u0026 Conditions pages. Look for areas labelled “You can use HTML tags within this item”.`}),`\n`,_jsx(Frame,{caption:`HTML editing in terms and conditions with highlighted editable areas.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=c77e00f4fc86861f8e9e4b1e8435eb71`,alt:`HTML editing in terms and conditions with highlighted editable areas`,\"data-og-width\":`730`,width:`730`,\"data-og-height\":`422`,height:`422`,\"data-path\":`images/knowledge/referral/design/4701775518877.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=280\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=ed6ff26b928d32b5e1641df8c48a1f58 280w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=560\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=6c96702c6809421a6f198fa0da269c64 560w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=840\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=5e948faaaa5939530308365bcb40892b 840w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=1100\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=b9b2b7b0efd46bdac0f69ef1fdb1a56d 1100w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=1650\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=eff56da6f2035ff8ddcdb7bc640faf26 1650w, https://mintcdn.com/mentionme/W7NAR2QiW081Qihu/images/knowledge/referral/design/4701775518877.png?w=2500\u0026fit=max\u0026auto=format\u0026n=W7NAR2QiW081Qihu\u0026q=85\u0026s=871aa48128fd8c76b6bfe357cc90b7d3 2500w`})}),`\n`,_jsxs(_components.p,{children:[`A full list of available HTML tags is available at `,_jsx(_components.a,{href:`https://www.w3schools.com/html/default.asp`,children:`w3schools.com`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`finding-and-fixing-hardcoded-placeholders`,children:`Finding and Fixing Hardcoded Placeholders`}),`\n`,_jsx(_components.p,{children:`Sometimes reward values such as “$50” get hardcoded instead of using dynamic placeholders. To find and fix these:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Duplicate an existing offer and use text editing mode to locate and replace outdated references.`}),`\n`,_jsx(_components.li,{children:`Use Command+F (or Ctrl+F) to search for legacy reward amounts in preview screens.`}),`\n`,_jsx(_components.li,{children:`Replace static text with the appropriate dynamic content items to future-proof your campaigns.`}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`If you have questions, contact the Support or On-Demand team via the `,_jsx(_components.a,{href:`https://mention-me.zendesk.com/hc/en-gb/requests/new?ticket_form_id=5268418076701`,children:`request form`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`requesting-a-copy-change`,children:`Requesting a Copy Change`}),`\n`,_jsx(_components.p,{children:`We always recommend customising generic copy in-house to align with your brand’s tone of voice using the steps above. If you need help, you can request a copy change in two ways:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Use the comments tool`}),` - leave a comment directly on the offer preview as described above.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Fill in our dedicated form`}),` - select the `,_jsx(_components.strong,{children:`Help`}),` button in the bottom right corner of your dashboard, or visit the `,_jsx(_components.a,{href:`https://mention-me.zendesk.com/hc/en-gb/requests/new?ticket_form_id=5268418076701`,children:`request form`}),`.`]}),`\n`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`The form accepts up to five attachments. For additional files, include a Google Drive link in your submission.`})}),`\n`,_jsx(Heading,{level:`2`,id:`need-help`,children:`Need Help?`}),`\n`,_jsxs(_components.p,{children:[`Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the `,_jsx(_components.a,{href:`https://mention-me.zendesk.com/hc/en-gb/requests/new?ticket_form_id=5268418076701`,children:`request form`}),`.`]}),`\n`,_jsx(Frame,{caption:`The in-platform Support widget starting an AI-assisted conversation.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=893dc2ce5924b0e299fdde1c16b5151b`,alt:`The Support widget's AI assistant asking what you need help with`,\"data-og-width\":`2117`,width:`2117`,\"data-og-height\":`888`,height:`888`,\"data-path\":`images/knowledge/referral/design/support-widget-ai-chat-v2.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=280\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=b6b4814fb67ef9ba2cc8f8f8b1fbf47a 280w, https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=560\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=9296d15a800de8d10e40c81d2815e4ab 560w, https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=840\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=9a9b9f59d08ad280ab02a69ab9bb9469 840w, https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=1100\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=37c87d111f049144945920b9e98cba1b 1100w, https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=1650\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=ef3d5f979df2fad804b0e6cf80e3680c 1650w, https://mintcdn.com/mentionme/GQfwOtIvnPwkq5Wy/images/knowledge/referral/design/support-widget-ai-chat-v2.png?w=2500\u0026fit=max\u0026auto=format\u0026n=GQfwOtIvnPwkq5Wy\u0026q=85\u0026s=1e110cb58af509ed721596fdbfc07e33 2500w`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"How to Manage Your Referral Campaign Copy","description":"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.","href":"/knowledge/referral/design/managing-copy"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Editing Your Offer Copy","slug":"editing-your-offer-copy","depth":2,"children":[]},{"title":"Leaving Comments for Content You Can’t Edit","slug":"leaving-comments-for-content-you-can’t-edit","depth":2,"children":[]},{"title":"Pages with the Highest Impact on Conversion","slug":"pages-with-the-highest-impact-on-conversion","depth":2,"children":[]},{"title":"Using HTML in Copy","slug":"using-html-in-copy","depth":2,"children":[]},{"title":"Finding and Fixing Hardcoded Placeholders","slug":"finding-and-fixing-hardcoded-placeholders","depth":2,"children":[]},{"title":"Requesting a Copy Change","slug":"requesting-a-copy-change","depth":2,"children":[]},{"title":"Need Help?","slug":"need-help","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":["/_mintlify/custom/mentionme/585da3591117c76f/clerk-loader.js","/_mintlify/custom/mentionme/8c2fd5fe6a58ba82/posthog.js","/_mintlify/custom/mentionme/6b3953f5758cd5c3/tests/sftp-tree.js","/_mintlify/custom/mentionme/621493ede3850bd6/version-switch.js"],"subdomain":"mentionme","siteName":"Mention Me Docs","title":"How to Manage Your Referral Campaign Copy - Mention Me Docs","navMaps":{"firstHrefInVersion":{"Classic docs":{"href":"/knowledge/referral/design/managing-copy","matchLevel":0},"Mention Me docs":{"href":"/","matchLevel":4}},"firstHrefInLanguage":{}},"lastModified":"2026-11-04T08:37:25.333Z","gitLastModified":"2026-11-04T08:36:37.000Z","originalFileLocation":"knowledge/referral/design/managing-copy.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Mention Me Docs\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"How to Manage Your Referral Campaign Copy - Mention Me Docs\">\u003cmeta data-mint-head property=\"og:description\" content=\"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Mention Me Docs\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.mention-me.com/knowledge/referral/design/managing-copy\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://mentionme.mintlify.site/_mintlify/api/og/v2?division=Design+%26+Copy\u0026amp;title=How+to+Manage+Your+Referral+Campaign+Copy\u0026amp;description=Edit+your+referral+campaign+copy%2C+leave+comments+for+the+Mention+Me+team%2C+find+and+fix+hardcoded+placeholders%2C+and+request+copy+changes.\u0026amp;theme=52d9a28de14b1f3580df43c7\u0026amp;signature=bc8dd24a63d5920c889b0866b0444eeef742f6fb6b35cd53cf25959682bc9505\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"How to Manage Your Referral Campaign Copy - Mention Me Docs\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://mentionme.mintlify.site/_mintlify/api/og/v2?division=Design+%26+Copy\u0026amp;title=How+to+Manage+Your+Referral+Campaign+Copy\u0026amp;description=Edit+your+referral+campaign+copy%2C+leave+comments+for+the+Mention+Me+team%2C+find+and+fix+hardcoded+placeholders%2C+and+request+copy+changes.\u0026amp;theme=52d9a28de14b1f3580df43c7\u0026amp;signature=bc8dd24a63d5920c889b0866b0444eeef742f6fb6b35cd53cf25959682bc9505\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/mentionme/C55mfF-eb_dz8RU1/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Mention Me Docs\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#4C57E6\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.mention-me.com/knowledge/referral/design/managing-copy\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/knowledge/referral/design/managing-copy.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.mention-me.com/#organization\",\"name\":\"Mention Me Docs\",\"url\":\"https://docs.mention-me.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/mentionme/V2LNKGCh7ROBia07/logo/light.svg?fit=max\u0026auto=format\u0026n=V2LNKGCh7ROBia07\u0026q=85\u0026s=747c8cd37a71a653a020675616c849f3\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.mention-me.com#website\",\"name\":\"Mention Me Docs\",\"url\":\"https://docs.mention-me.com\",\"publisher\":{\"@id\":\"https://docs.mention-me.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy#webpage\",\"url\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy\",\"name\":\"How to Manage Your Referral Campaign Copy\",\"description\":\"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\",\"dateModified\":\"2026-11-04T08:36:37.000Z\",\"isPartOf\":{\"@id\":\"https://docs.mention-me.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Referral\",\"item\":\"https://docs.mention-me.com/knowledge/referral/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Design \u0026 Copy\",\"item\":\"https://docs.mention-me.com/knowledge/referral/design/journey-design\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to Manage Your Referral Campaign Copy\",\"item\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy#article\",\"headline\":\"How to Manage Your Referral Campaign Copy\",\"name\":\"How to Manage Your Referral Campaign Copy\",\"description\":\"Edit your referral campaign copy, leave comments for the Mention Me team, find and fix hardcoded placeholders, and request copy changes.\",\"url\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy\",\"mainEntityOfPage\":{\"@id\":\"https://docs.mention-me.com/knowledge/referral/design/managing-copy#webpage\"},\"dateModified\":\"2026-11-04T08:36:37.000Z\",\"publisher\":{\"@id\":\"https://docs.mention-me.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.mention-me.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Mention Me Docs\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"Mention Me Docs\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/knowledge/referral/design/managing-copy.md","siteName":"Mention Me Docs","nav":{"global":{"anchors":[{"anchor":"Submit a Request","icon":"headset","href":"https://help.mention-me.com/hc/en-gb/requests/new"},{"anchor":"Platform","icon":"gauge","href":"https://app.mention-me.com"},{"anchor":"Status","icon":"signal","href":"https://status.mention-me.com"}]},"versions":[{"version":"Classic docs","default":true,"tabs":[{"tab":"Home","icon":"house","pages":[{"title":"Home","href":""}]},{"tab":"Guides","icon":"book-open","groups":[{"group":"Getting Started","pages":[{"title":"Overview","href":"/knowledge/getting-started/overview"},{"group":"Mention Me and Classic","pages":[{"title":"Understanding Mention Me and Classic","sidebarTitle":"Why There Are Two","href":"/which-platform"},{"title":"Understanding What Has Moved","sidebarTitle":"What Has Moved","href":"/knowledge-app/getting-started/whats-where"}]},{"title":"How Mention Me Works","href":"/knowledge/getting-started/how-mention-me-works"},{"title":"Going Live","sidebarTitle":"Going Live","href":"/knowledge/getting-started/going-live"},{"title":"Understanding the Referral Journey","href":"/knowledge/getting-started/referral-journey"},{"title":"Glossary","href":"/knowledge/getting-started/glossary"},{"title":"Platform Navigation","href":"/knowledge/getting-started/platform-navigation"},{"title":"How to Get Help and Contact Support","sidebarTitle":"Getting Help","href":"/knowledge/getting-started/support"}]},{"group":"Onboarding","pages":[{"title":"Onboarding Overview","href":"/knowledge/onboarding/overview"},{"title":"Onboarding Curriculum","href":"/knowledge/onboarding/curriculum"},{"title":"How to Set Up Your First Campaign","href":"/knowledge/onboarding/first-campaign"},{"title":"How to Review Rewards on Your First Campaign","href":"/knowledge/onboarding/reviewing-rewards"},{"group":"Testing Your Implementation","pages":[{"title":"How to Test Your Referral Landing Page","href":"/knowledge/onboarding/testing/landing-page"},{"title":"How to Test the Referee Tag","href":"/knowledge/onboarding/testing/referee-tag"},{"title":"How to Test the Postpurchase Tag","href":"/knowledge/onboarding/testing/postpurchase-tag"},{"title":"How to Test the Dashboard Tag","href":"/knowledge/onboarding/testing/dashboard-tag"},{"title":"How to Switch from Demo to Live Tags","href":"/knowledge/onboarding/testing/demo-to-live"},{"title":"How to Test Your Shopify App Integration","href":"/knowledge/onboarding/testing/shopify-app"}]},{"title":"Onboarding FAQs","href":"/knowledge/onboarding/faqs"}]},{"group":"Referral","pages":[{"title":"Overview","href":"/knowledge/referral/overview"},{"group":"Offers \u0026 Rewards","pages":[{"title":"Reward Types \u0026 Fulfilment","href":"/knowledge/referral/offers/reward-types"},{"title":"Understanding What Makes a Good Reward","href":"/knowledge/referral/offers/what-makes-a-good-reward"},{"title":"Understanding New Customer Attribution","href":"/knowledge/referral/offers/new-customer-attribution"},{"title":"Sharing Methods","href":"/knowledge/referral/offers/sharing-methods"},{"title":"How to Redirect Referral Share Links to Your Website","sidebarTitle":"Custom Share Link Redirect","href":"/knowledge/referral/offers/custom-share-link-redirect"},{"title":"How to Set Up Native Share","sidebarTitle":"Set Up Native Share","href":"/knowledge/referral/offers/native-share"},{"title":"Time-Limited Offers \u0026 Competitions","href":"/knowledge/referral/offers/time-limited-offers"},{"title":"How to Set Up a Reward","href":"/knowledge/referral/offers/setup-reward"},{"title":"How to Push a Draft Offer Live","href":"/knowledge/referral/offers/push-draft-live"},{"title":"Reward Fulfilment","href":"/knowledge/referral/offers/fulfilment"},{"title":"Shopify Reward Fulfilment","sidebarTitle":"Shopify Fulfilment","href":"/knowledge/referral/offers/shopify-fulfilment"},{"title":"Troubleshooting Rewards","href":"/knowledge/referral/offers/troubleshooting-rewards"}]},{"group":"Campaigns","pages":[{"title":"How to Organise \u0026 Run Campaigns","href":"/knowledge/referral/campaigns/organise-and-run"},{"title":"Triggering Rules","href":"/knowledge/referral/campaigns/triggering-rules"},{"title":"Understanding Parallel Campaigns","href":"/knowledge/referral/campaigns/parallel-campaigns"},{"title":"How to Use the Campaign Preview Tool","href":"/knowledge/referral/campaigns/campaigns-page"}]},{"group":"Design \u0026 Copy","pages":[{"title":"Understanding Journey Design","href":"/knowledge/referral/design/journey-design"},{"title":"How to Manage Design Themes","href":"/knowledge/referral/design/design-themes"},{"title":"Managing Images","href":"/knowledge/referral/design/managing-images"},{"title":"How to Add Custom Fonts","href":"/knowledge/referral/design/custom-fonts"},{"title":"Custom CSS","description":"Customise the appearance of your referral program with CSS styles for text, images, buttons, and other elements.","href":"/knowledge/referral/design/custom-css"},{"title":"How to Manage Your Referral Campaign Copy","href":"/knowledge/referral/design/managing-copy"},{"title":"How to Edit Share Messages","description":"Edit the share message, customise the share image and overlay copy that referees see on social channels.","href":"/knowledge/referral/design/share-messages"},{"title":"Social Proof","href":"/knowledge/referral/design/social-proof"}]},{"group":"Customers","pages":[{"title":"Search, Add \u0026 Link Customers","href":"/knowledge/referral/customers/search-add-link"},{"title":"How to Check Referral Status","href":"/knowledge/referral/customers/check-referral-status"},{"title":"How to Confirm a Referral Purchase","sidebarTitle":"Confirm a Purchase","href":"/knowledge/referral/customers/confirm-purchase"},{"title":"How to Redeem a Customer's Reward","sidebarTitle":"Redeem a Customer's Reward","href":"/knowledge/referral/customers/redeem-reward"},{"title":"How to Find a Customer's Reward Code","sidebarTitle":"Find a Reward Code","href":"/knowledge/referral/customers/reveal-reward-code"},{"title":"Emails Mention Me Sends to Your Customers","sidebarTitle":"Customer Emails","href":"/knowledge/referral/customers/customer-emails"},{"title":"How to Resend a Reward Email","sidebarTitle":"Resend a Reward Email","href":"/knowledge/referral/customers/resend-reward-email"},{"title":"How to Change a Customer's Name","href":"/knowledge/referral/customers/change-name"},{"title":"How to Change a Customer's Status","href":"/knowledge/referral/customers/change-status"},{"title":"Understanding Non-Paying Referrers","sidebarTitle":"Non-Paying Referrers","href":"/knowledge/referral/customers/understanding-non-paying-referrers"},{"title":"How to Move Customers Between Campaigns","href":"/knowledge/referral/customers/move-between-campaigns"},{"title":"How to Purge Customer Data","href":"/knowledge/referral/customers/purge-data"},{"title":"Understanding Retention and Reactivation Periods","sidebarTitle":"Retention and Reactivation","href":"/knowledge/referral/customers/retention-and-reactivation"},{"title":"How to Unsubscribe a Customer from Emails","href":"/knowledge/referral/customers/unsubscribe"}]},{"group":"Gaming \u0026 Fraud","pages":[{"title":"Managing Gaming","href":"/knowledge/referral/gaming/managing-gaming"},{"title":"Approve or Decline Suspects","href":"/knowledge/referral/gaming/approve-decline-suspects"},{"title":"How to Block a Customer","href":"/knowledge/referral/gaming/block-customer"},{"title":"How to Restrict Referrer Eligibility to Paying Customers","sidebarTitle":"Restrict Referrer Eligibility","href":"/knowledge/referral/gaming/restrict-referrer-eligibility"}]},{"group":"Promoting Referral","pages":[{"title":"Recommended Touchpoints","href":"/knowledge/referral/promoting/recommended-touchpoints"},{"title":"Promotion Points \u0026 Situation Parameters","href":"/knowledge/referral/promoting/promotion-points"},{"title":"Promote in Email","href":"/knowledge/referral/promoting/email"},{"title":"Promote on Homepage","href":"/knowledge/referral/promoting/homepage"},{"title":"Promote on Dashboard","href":"/knowledge/referral/promoting/dashboard"},{"title":"How to Promote Using QR Codes \u0026 Leaflets","sidebarTitle":"QR Codes \u0026 Leaflets","href":"/knowledge/referral/promoting/qr-codes-leaflets"},{"title":"Conversion Message Banner","href":"/knowledge/referral/promoting/conversion-banner"}]},{"group":"Psychology of Referral","pages":[{"title":"Understanding Social Capital and Social Risk in Referral","sidebarTitle":"Social Capital vs Social Risk","href":"/knowledge/referral/psychology/social-capital-and-social-risk"}]},{"group":"Vouchers","pages":[{"title":"How to Upload Vouchers","href":"/knowledge/referral/vouchers/upload-vouchers"},{"title":"How to Extend Vouchers","href":"/knowledge/referral/vouchers/extend-vouchers"},{"title":"How to Assign Vouchers to Offers","href":"/knowledge/referral/vouchers/assign-to-offers"},{"title":"Understanding Validity Periods","href":"/knowledge/referral/vouchers/validity-periods"},{"title":"How to Check Your Reward Validity Period","sidebarTitle":"Check Reward Validity","href":"/knowledge/referral/vouchers/check-validity-period"}]},{"title":"Understanding Product Referral","href":"/knowledge/referral/product-referral/product-referral"}]},{"group":"Influencer","pages":[{"title":"Overview","href":"/knowledge/influencer/overview"},{"group":"Programme Setup","pages":[{"title":"Getting Started with Your Influencer Programme","href":"/knowledge/influencer/setup/getting-started"},{"title":"Setting Up Your Influencer Registration Form","href":"/knowledge/influencer/setup/registration-form"},{"title":"Configuring Your Influencer Login Page","href":"/knowledge/influencer/setup/login-page"},{"title":"Setting Up and Configuring Influencer Emails","href":"/knowledge/influencer/setup/emails"},{"title":"Customising Your Influencer Dashboard","href":"/knowledge/influencer/setup/dashboard-customisation"}]},{"group":"Collaborations","pages":[{"title":"Creating and Managing Influencer Collaborations","href":"/knowledge/influencer/collaborations/create-and-manage"}]},{"group":"Discovery \u0026 Scoring","pages":[{"title":"How Influencer Scores Are Calculated","href":"/knowledge/influencer/discovery/scoring"},{"title":"How Lookalike Profiles Are Identified","href":"/knowledge/influencer/discovery/lookalike-profiles"},{"title":"Inviting Influencers to Your Programme","href":"/knowledge/influencer/discovery/invite-influencers"}]},{"group":"Engagement","pages":[{"title":"Reviewing and Onboarding Influencer Applications","href":"/knowledge/influencer/engagement/review-and-onboard"},{"title":"What's Available on the Influencer Dashboard","href":"/knowledge/influencer/engagement/dashboard-access"},{"title":"Promoting Your Influencer Programme","href":"/knowledge/influencer/engagement/promoting-programme"}]},{"group":"Incentives","pages":[{"title":"Setting Up Automatic Shopify Discount Code Generation","href":"/knowledge/influencer/incentives/shopify-discount-setup"},{"title":"Editing and Converting Influencer Discount Codes","href":"/knowledge/influencer/incentives/edit-discount-code"},{"title":"Updating Discount Settings in a Live Collaboration","href":"/knowledge/influencer/incentives/update-live-collaboration"},{"title":"Customer Eligibility for Shopify Discount Codes","href":"/knowledge/influencer/incentives/customer-eligibility"},{"title":"Troubleshooting Shopify Discount Provider Issues","href":"/knowledge/influencer/incentives/troubleshooting"}]},{"group":"Payments","pages":[{"title":"Adding or Editing Your Payment Details","href":"/knowledge/influencer/payments/payment-details"},{"title":"Understanding the Different Payment Options Available","href":"/knowledge/influencer/payments/payment-options"}]}]},{"group":"A/B Testing","pages":[{"title":"Overview","href":"/knowledge/ab-testing/overview"},{"title":"Understanding How A/B Testing Works","href":"/knowledge/ab-testing/how-it-works"},{"title":"How to Set Up an A/B Test","href":"/knowledge/ab-testing/setup"},{"title":"Best Practices for A/B Testing","href":"/knowledge/ab-testing/best-practices"},{"title":"Understanding Referral Intelligence Benchmarks","sidebarTitle":"Referral Intelligence Benchmarks","href":"/knowledge/ab-testing/benchmarking-test-ideas"},{"title":"Understanding Variation Metrics","href":"/knowledge/ab-testing/variation-metrics"},{"title":"Understanding Propensity to Refer","href":"/knowledge/ab-testing/propensity-to-refer"}]},{"group":"Reporting","pages":[{"title":"Reporting Overview","href":"/knowledge/reporting/overview"},{"group":"Referral Reporting","pages":[{"title":"Referral Metrics Glossary","href":"/knowledge/reporting/referral/metrics-glossary"},{"title":"Understanding the Overall Performance Report","href":"/knowledge/reporting/referral/overall-performance"},{"title":"Available Reports","href":"/knowledge/reporting/referral/available-reports"},{"title":"How to Analyse Referral Data","href":"/knowledge/reporting/referral/analyse-referral-data"},{"title":"How to Export Data","href":"/knowledge/reporting/referral/export-data"},{"title":"How to Use Market Insights","href":"/knowledge/reporting/referral/market-insights"}]},{"group":"Advocacy Reporting","pages":[{"title":"Advocacy Dashboards","href":"/knowledge/reporting/advocacy/dashboards"},{"title":"Understanding Earned Growth","href":"/knowledge/reporting/advocacy/earned-growth"},{"title":"Understanding Extended Customer Revenue (ECR)","href":"/knowledge/reporting/advocacy/ecr"},{"title":"Understanding Network Insights","href":"/knowledge/reporting/advocacy/network-insights"},{"title":"Understanding Sentiment Analysis","href":"/knowledge/reporting/advocacy/sentiment-analysis"}]},{"group":"Influencer Reporting","pages":[{"title":"Available Influencer Metrics","href":"/knowledge/reporting/influencer/available-metrics"}]},{"group":"Creative Insights","pages":[{"title":"How to Connect Ad Accounts","href":"/knowledge/reporting/creative-insights/connect-ad-accounts"},{"title":"How to Create and Share Custom Reports","href":"/knowledge/reporting/creative-insights/custom-reports"},{"title":"Naming Rule Tags","href":"/knowledge/reporting/creative-insights/naming-rule-tags"},{"title":"Top Performers Report","href":"/knowledge/reporting/creative-insights/top-performers"},{"title":"New Launches Report","href":"/knowledge/reporting/creative-insights/new-launches"},{"title":"How to Use the Comparison Groups Report","href":"/knowledge/reporting/creative-insights/comparison-groups"}]}]},{"group":"Integrations","pages":[{"title":"Overview","href":"/knowledge/integrations/overview"},{"group":"Audience Builders","pages":[{"title":"Meta Audience Builder","href":"/knowledge/integrations/audience-builders/meta"},{"title":"TikTok Audience Builder","href":"/knowledge/integrations/audience-builders/tiktok"},{"title":"Google Ads Audience Builder","href":"/knowledge/integrations/audience-builders/google-ads"}]},{"group":"Reviews \u0026 Rewards","pages":[{"title":"Trustpilot","href":"/knowledge/integrations/reviews-rewards/trustpilot"},{"title":"Love2Shop","href":"/knowledge/integrations/reviews-rewards/love2shop"},{"title":"Giftcloud","href":"/knowledge/integrations/reviews-rewards/giftcloud"},{"title":"Runa","href":"/knowledge/integrations/reviews-rewards/runa"}]},{"group":"Data Feeds","pages":[{"title":"CRM Feed Format","href":"/knowledge/integrations/data-feeds/crm-feed-format"},{"title":"SFTP Setup","href":"/knowledge/integrations/data-feeds/sftp-setup"},{"title":"Email Vouchers in BAU Emails","href":"/knowledge/integrations/data-feeds/email-vouchers-in-bau"}]},{"group":"ESP \u0026 CRM Integrations","pages":[{"title":"Overview","href":"/knowledge/esp-crm/overview"},{"group":"Klaviyo","pages":[{"title":"How to Set Up Klaviyo with Mention Me","href":"/knowledge/esp-crm/klaviyo/setup"},{"title":"Klaviyo Data Reference","href":"/knowledge/esp-crm/klaviyo/data-reference"},{"title":"How to Set Up Coupon Reminder Flows in Klaviyo","href":"/knowledge/esp-crm/klaviyo/coupon-reminders"},{"title":"How to Set Up the Share Again Reminder Flow in Klaviyo","href":"/knowledge/esp-crm/klaviyo/share-again"},{"title":"How to Promote Referral from Klaviyo","href":"/knowledge/esp-crm/klaviyo/promote-referral"}]},{"group":"Braze","pages":[{"title":"How to Set Up Braze with Mention Me","href":"/knowledge/esp-crm/braze/setup"},{"title":"Braze Data Reference","href":"/knowledge/esp-crm/braze/data-reference"},{"title":"How to Set Up Coupon Reminder Canvases in Braze","href":"/knowledge/esp-crm/braze/coupon-reminders"},{"title":"How to Set Up the Share Again Reminder Canvas in Braze","href":"/knowledge/esp-crm/braze/share-again"},{"title":"How to Promote Referral from Braze","href":"/knowledge/esp-crm/braze/promote-referral"}]},{"group":"Bloomreach","pages":[{"title":"How to Set Up Bloomreach with Mention Me","href":"/knowledge/esp-crm/bloomreach/setup"},{"title":"Bloomreach Data Reference","href":"/knowledge/esp-crm/bloomreach/data-reference"},{"title":"How to Set Up Coupon Reminder Scenarios in Bloomreach","href":"/knowledge/esp-crm/bloomreach/coupon-reminders"},{"title":"How to Set Up the Share Again Reminder Scenario in Bloomreach","href":"/knowledge/esp-crm/bloomreach/share-again"},{"title":"How to Promote Referral from Bloomreach","href":"/knowledge/esp-crm/bloomreach/promote-referral"}]},{"group":"Emarsys","pages":[{"title":"How to Set Up Emarsys with Mention Me","href":"/knowledge/esp-crm/emarsys/setup"},{"title":"Emarsys Data Reference","href":"/knowledge/esp-crm/emarsys/data-reference"},{"title":"How to Import ECR Data into Emarsys","href":"/knowledge/esp-crm/emarsys/ecr-data-import"},{"title":"How to Promote Referral from Emarsys","href":"/knowledge/esp-crm/emarsys/promote-referral"}]},{"group":"Salesforce Marketing Cloud","pages":[{"title":"How to Set Up Salesforce Marketing Cloud (SFMC) with Mention Me","href":"/knowledge/esp-crm/sfmc/setup"},{"title":"Salesforce Marketing Cloud (SFMC) Data Reference","href":"/knowledge/esp-crm/sfmc/data-reference"},{"title":"How to Set Up Coupon Reminder Journeys in SFMC","href":"/knowledge/esp-crm/sfmc/coupon-reminders"},{"title":"How to Set Up the Share Again Reminder Journey in SFMC","href":"/knowledge/esp-crm/sfmc/share-again"}]},{"group":"Dotdigital","pages":[{"title":"How to Set Up Dotdigital with Mention Me","href":"/knowledge/esp-crm/dotdigital/setup"},{"title":"Dotdigital Data Reference","href":"/knowledge/esp-crm/dotdigital/data-reference"},{"title":"How to Set Up Coupon Reminder Programs in Dotdigital","href":"/knowledge/esp-crm/dotdigital/coupon-reminders"},{"title":"How to Set Up the Share Again Reminder Program in Dotdigital","href":"/knowledge/esp-crm/dotdigital/share-again"},{"title":"How to Promote Referral from Dotdigital","href":"/knowledge/esp-crm/dotdigital/promote-referral"}]},{"group":"mParticle","pages":[{"title":"How to Set Up mParticle with Mention Me","href":"/knowledge/esp-crm/mparticle/setup"},{"title":"mParticle Data Reference","href":"/knowledge/esp-crm/mparticle/data-reference"}]},{"group":"Ometria","pages":[{"title":"How to Set Up Ometria with Mention Me","href":"/knowledge/esp-crm/ometria/setup"},{"title":"Ometria Data Reference","href":"/knowledge/esp-crm/ometria/data-reference"},{"title":"How to Promote Referral from Ometria","href":"/knowledge/esp-crm/ometria/promote-referral"}]},{"group":"Attentive","pages":[{"title":"How to Set Up Attentive with Mention Me","href":"/knowledge/esp-crm/attentive/setup"},{"title":"Attentive Data Reference","href":"/knowledge/esp-crm/attentive/data-reference"},{"title":"How to Activate the Coupon Reminder Journey in Attentive","href":"/knowledge/esp-crm/attentive/coupon-reminders"},{"title":"How to Activate the Promote Referral Journey in Attentive","href":"/knowledge/esp-crm/attentive/promote-referral"}]}]}]},{"group":"Security \u0026 Data","pages":[{"title":"Overview","href":"/knowledge/security/overview"},{"group":"Data Privacy","pages":[{"title":"Understanding GDPR","href":"/knowledge/security/data-privacy/gdpr"},{"title":"Understanding Cookies","href":"/knowledge/security/data-privacy/cookies"},{"title":"Going Cookieless","href":"/knowledge/security/data-privacy/cookieless"},{"title":"Understanding Customer Data Storage","href":"/knowledge/security/data-privacy/customer-data-stored"},{"title":"Understanding Data in Transit and at Rest","href":"/knowledge/security/data-privacy/data-in-transit"},{"title":"Understanding the Legal Basis for Sharing Data","href":"/knowledge/security/data-privacy/legal-basis"},{"title":"Understanding Sub-Processors","href":"/knowledge/security/data-privacy/sub-processors"},{"title":"Understanding Contract Termination","href":"/knowledge/security/data-privacy/contract-termination"},{"title":"Understanding AI and Data","href":"/knowledge/security/data-privacy/ai-and-data"}]},{"group":"Account Security","pages":[{"title":"Single Sign-On (SSO) Setup","href":"/knowledge/security/account/sso-setup"},{"title":"Updating Your SSO Connection","sidebarTitle":"Updating Your SSO Connection","href":"/knowledge/security/account/sso-migration"},{"title":"Two-Factor Authentication (2FA)","href":"/knowledge/security/account/two-factor-auth"},{"title":"Password Rules","href":"/knowledge/security/account/password-rules"},{"title":"User Management","href":"/knowledge/security/account/user-management"},{"title":"Revoke User Access","href":"/knowledge/security/account/revoke-access"},{"title":"Understanding Security Responsibilities","href":"/knowledge/security/account/security-responsibilities"},{"title":"Content Security Policy","href":"/knowledge/security/account/content-security-policy"}]},{"group":"Data Management","pages":[{"title":"How to Send Data Securely","href":"/knowledge/security/data-management/send-data-securely"},{"title":"Understanding Hashed Data","href":"/knowledge/security/data-management/hashing"},{"title":"Hash Historical Customer Emails","href":"/knowledge/security/data-management/hash-historical-emails"},{"title":"How to Upload Historical Orders","href":"/knowledge/security/data-management/historical-order-upload"},{"title":"How to Exclude Existing Customers","href":"/knowledge/security/data-management/exclude-existing-customers"},{"title":"Understanding Why All Transactions Are Required","href":"/knowledge/security/data-management/transactions-requirement"},{"title":"How to Upload a Batch of Tags","href":"/knowledge/admin/upload-tags"}]}]},{"group":"Platform Reference","pages":[{"title":"Overview","href":"/knowledge/admin/overview"},{"title":"How to Find Your Partner Code","href":"/knowledge/admin/partner-code"},{"title":"Understanding the Customers Section","href":"/knowledge/admin/customers-section"},{"title":"Browser, Email Client \u0026 Device Support","href":"/knowledge/admin/browser-support"},{"title":"How to Disable Your Ad Blocker","href":"/knowledge/admin/disable-ad-blocker"},{"title":"Understanding Where and Why to Implement Referrer and Referee Tags","href":"/knowledge/tags/where-and-why"},{"title":"How to Handle Mention Me Tags on Single Page Applications (SPAs)","href":"/knowledge/tags/spa-implementation"},{"title":"Locales, Languages and Currencies","href":"/knowledge/tags/locales-languages-currencies"},{"title":"Debug Dashboard","href":"/knowledge/tags/debug-dashboard"},{"title":"Replatforming Checklist","href":"/knowledge/tags/replatforming"},{"title":"Platform IP Addresses","href":"/knowledge/tags/ip-addresses"},{"title":"Google Analytics Parameters","href":"/knowledge/tags/google-analytics"}]}]},{"tab":"Documentation","icon":"code","pages":[{"title":"Documentation","href":"/developer-docs/integration/overview"}]},{"tab":"API \u0026 Webhooks","icon":"square-terminal","pages":[{"title":"API \u0026 Webhooks","href":"/api-reference/introduction"}]},{"tab":"Changelog","icon":"newspaper","pages":[{"title":"Changelog","href":"/changelog"}]}]},{"version":"Mention Me docs","pages":[{"title":"Mention Me docs","href":"/"}]}]},"basePath":"","title":"How to Manage Your Referral Campaign Copy - Mention Me Docs","buildId":"dpl_596ePT575z4qnAFksq1biRW97aLY","deploymentId":"dpl_596ePT575z4qnAFksq1biRW97aLY","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-BXrZabKK.js","DynamicMarkdown-CtasenyM.js","zoom-image-lightbox-C5F0mVLH.js","lightbox-handle-r17bVUz3.js"]}
