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This guide covers all the ways to get data out of Mention Me, whether you need a quick one-time export, a recurring automated report, or a transaction-level data extract for reconciliation.

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Manually Downloading Reports

1

Navigate to Reports for Download

Log in to your dashboard and navigate to Performance > Programme Reporting > Reports for Download.
Reports for Download navigation

The Reports for Download navigation menu.

2

Choose report type and period

Choose between reports over time or reports for a specific cohort per campaign, then specify the period you want the report to cover.
Report type selection

The report type selection options.

3

Select a date range

Choose from preset ranges (e.g. last 7 days, last 30 days) or define custom start and end dates.
Date range selector

The date range selector.

4

Run the report

Browse the list of available reports, click to expand report details, and click Start running this report now.
Available reports list

The list of available reports.

5

Monitor and download

Your report appears in the queue panel on the right-hand side with status updates as it’s processed. Once ready, click the report to download it.
Report queue panel

The report queue panel.

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Automatically Generated Reports

Many of the reports under Reports for Download can be automatically generated and delivered, along with others not listed in that section. These reports can be sent to:
  • The Secure File Transfer area of the Mention Me platform
  • Via email to nominated team members (sending customer data via email is not recommended)
  • Via SFTP to your own systems
You can choose how often data is delivered (e.g. daily, weekly, monthly). To arrange automatically generated reports, contact your Client Success Manager.

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Order/Transaction Data Exports

Order/Transaction Exports give you visibility into the transactions Mention Me has received and recorded. Use them alongside your own database to identify:
  • Differences in transaction volume
  • Order value discrepancies
  • Missed orders
  • Integration issues where Mention Me may not be receiving expected data

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Data Sources

Order/transaction data can be provided to Mention Me through:
  • JavaScript tags
  • SFTP order imports
  • Order API
Regardless of the source, all orders are processed uniformly and stored as a single type.

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Creating an Order Data Export

1

Navigate to Reports for Download

Go to Performance > Programme Reporting > Reports for Download.
Reports for Download page

The Reports for Download page.

2

Select a time frame

Use the Period selector to choose a time frame (e.g. last 7 days, last whole x months, or a specific range). Ensure dates reflect when orders were placed for accurate alignment with your data.
Period selector

The Period selector.

3

Choose the Orders & transactions report

Scroll to Orders & transactions, expand to view available fields. Choose your period or download a sample file to check formatting.
Orders and transactions section

The Orders and transactions section.

4

Download the report

Once started, the report appears under REPORTS PROCESSING. On completion, it moves to REPORTS GENERATED for download.
Reports Processing and Reports Generated sections

The Reports Processing and Reports Generated sections.

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Important Notes

  • Email Addresses: Exported emails are hashed, as stored in the database.
  • Order ID: Use the order ID for investigations; it matches your identifier provided to Mention Me.
  • Support: For questions about your data, contact the Technical Operations team using the Help Form.
Last modified on July 13, 2026