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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

Advocacy Dashboards give you a new way to track performance, both for overall advocacy and individual campaigns. They provide a holistic view of advocacy for your business and let you monitor revenue growth over time, with actionable insights for data-driven decisions.

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Where to Find the Dashboards

The main navigation includes three dashboards, each focused on a different part of the platform. You’ll find them in the left-hand navigation menu. Left-hand navigation menu showing the three dashboard options The Advocacy Dashboard replaces the old Executive Dashboard. Performance has been split into new sections: one focused on Advocacy, and one focused on the programmes you run through Mention Me. The previous Executive Dashboard can now be found as Programme Reporting in the left-hand navigation. You can set it as your homepage with the Dashboard Settings feature. Programme Reporting in the navigation with Dashboard Settings option The Overall Performance tab in Programme Reporting lets you customise which metrics are shown for fast access and reporting. Overall Performance tab with customisable metric display

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Advocacy Dashboard

The Advocacy Dashboard gives headline information on the overall value of advocacy and Mention Me. It lets you quickly access deeper insights to share with decision makers.
Advocacy Dashboard
On this page, you can find:
  • Recent customer sentiment: A quick view of how customers feel about your brand. Learn more about Sentiment Analysis.
  • Earned Growth Score: Top-level advocacy progress and its financial impact. Learn more about Earned Growth.
  • Average ECR: Month-to-month trends for the value of your advocates.
  • Referral Metrics: How many new customers and how much revenue is generated by Mention Me.
  • NPS Split: How much of your customer base has a positive or negative experience.
  • Integrations Setup: Confirmation of which parts of your Martech stack are integrated with Mention Me.
  • Contacts & Opt Ins: First-party contacts and marketing opt-ins being captured.

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Advocacy Intelligence

This dashboard provides deeper detail on advocacy metrics and activities, bringing together Earned Growth, ECR, and Sentiment on one page.
Advocacy Intelligence dashboard
On this page, you can find:
  • Earned Growth Breakdown: The components that make up your Earned Growth score.
  • ECR Segment Sizes: The size of each segment to target the most valuable customers.
  • Predicted ECR segments (Optimise, Advanced, Ultimate only): Spot and act on trends in your customer segments.
  • Best Network: How networks form and the compounding effect of advocacy.

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Programme Reporting

The Programme Reporting dashboard is for campaign owners seeking deeper detail on referral campaign performance.
Programme Reporting dashboard
On this page, you can find:
  • Revenue Breakdowns: Where referral campaign revenue comes from — new customers, repeat purchases, and subsequent orders.
  • Key Referral Metrics: New Customers, Share Rate, and Conversion to understand where you’re succeeding and where to focus.
  • Campaign Comparisons: Quickly identify which campaigns may be underperforming.

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Downloading Dashboards

You can save a screenshot or PDF of any dashboard to share offline, right from the top of the page. Download button at the top of the dashboard for saving screenshots or PDFs

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FAQ

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What package is it?

Access to Advocacy Dashboards is available in all packages, with guidance in the platform on setting up the new advocacy features needed for them to populate.

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How do I provide feedback?

Contact our support team to send feedback.
Last modified on March 31, 2026