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The postpurchase tag fires on your order confirmation page, triggers the referral popup, and closes the referral loop by crediting the referrer. This guide covers testing in both Demo and Live environments.
Testing the postpurchase tag in DEMO environment

Testing the postpurchase tag in the DEMO environment.

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Website Test

1

Proceed through checkout

Add an item to your basket and proceed through checkout, using your test referee email at purchase.
2

Check the referral popup

Place the test order. On the order confirmation/thank you page, a Mention Me popup should appear:
  • A message thanks the customer and confirms their purchase.
  • The popup invites the customer to refer friends with an offer.
3

Verify network requests

Open DevTools, go to the Network tab, reload the page, and filter for your partnerCode. Find the request to tag-demo.mention-me.com with:
  • environment: demo
  • situation: postpurchase
  • All required customer and order details (e.g. firstname, surname, email, order_number, order_subtotal, order_currency, coupon_code, locale)

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Platform Verification

1

Check the Debug Dashboard

Check your Debug Dashboard for the latest postpurchase tag fired with your test referee email and confirm all order details have been captured.
Debug Dashboard showing postpurchase tag data

The Debug Dashboard showing postpurchase tag data.

2

Verify the referee profile

Go to Customers and search for your referee test email:
  • Status should show Paying customer
  • Profile should include matching campaign, order ID, and referral details
3

Verify the referrer is credited

Search for your referrer’s email:
  • The referrer should be credited/rewarded (confirmation of closed referral loop)
Verifying referee and referrer profiles after postpurchase test

Verifying referee and referrer profiles after a postpurchase test.

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Troubleshooting

  • No popup on thank you page — confirm the postpurchase tag is on your order confirmation page and using the DEMO tag. Check for browser errors or blocked scripts.
  • No network request to tag-demo.mention-me.com — ensure the correct JavaScript tag is implemented.
  • Required customer data missing in request — all required fields must be passed on order confirmation (see field list above).
  • Referral not tracked/credited — confirm the same referee email was used for both checkout and purchase steps.

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Need Help?

Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the request form.
The Support widget's AI assistant asking what you need help with

The in-platform Support widget starting an AI-assisted conversation.

Last modified on August 7, 2026