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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

This guide outlines what happens if your business formally discontinues services with Mention Me.

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Final billing

Once your account is closed, all billing activity stops as of the Billing End Date.
  • Your final invoice is generated based on all activity up to this date.
  • After settlement, no further charges are incurred.

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Account access

Once services have ended, all user access to your Mention Me account is removed, including administrative, reporting, and partner access rights. Users can no longer log in or view any data.

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Data privacy and PII removal

  • Data is retained for a buffer period of one month after the billing end date for any final queries or reporting needs.
  • After this period, all personally identifiable information (PII) linked to your customers is permanently removed from the platform.
  • A name change is enforced on the account to break any remaining technical integrations.
Once this process is complete, data recovery is not possible.

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Removal of tags and data integrations (your responsibility)

To stop sending customer data to Mention Me, all Mention Me tags and integrations must be removed from your site. Common tag locations:
  • landingpage — Promotional pages (e.g. URLs ending in /refer-a-friend, /refer, or /mention-me). Displays an embedded iframe with a referral offer.
  • checkout — Checkout page, basket/cart page, or side/mini cart. Invites customers to indicate if they have been referred and triggers a referral overlay.
  • postpurchase — Order confirmation page. Communicates customer and transaction data back to Mention Me. Must be removed to stop ongoing data transmission.
  • dashboard — Customer account section. Displays a referral dashboard where users track rewards and share offers.
Your development team should review and remove all Mention Me code integrations. If you need assistance identifying tags, our team can help during your offboarding period. You should also review and remove any reference to Mention Me from your Privacy Policy and any other references to referral or Mention Me in places such as your emails.

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Platform access and legacy data

Approximately one month after billing ends:
  • You will no longer be able to access the Mention Me platform.
  • Features and integrations will be disabled.
  • In some cases, campaign structure and performance summaries (non-personal data) may be retained to simplify reactivation if you return.
If you prefer us to delete this information as well, we can do so on request.

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Long-term data storage

  • Daily and weekly performance data is deleted 12 months after the billing end date.
  • Aggregated monthly performance summaries may be retained for reference.
If you have further questions during offboarding, please reach out to your Mention Me representative or our support team.
Last modified on March 31, 2026