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Documentation Index

Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt

Use this file to discover all available pages before exploring further.

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About the prebuilt journey

With this prebuilt Attentive journey, you can remind your existing customers to use the coupon codes they received after successfully referring a friend to your brand. This helps increase repeat purchase rates by prompting referrers to redeem their reward. This does not replace the initial reward email that Mention Me sends to the customer upon a successful referral. This journey is an additional touchpoint to boost re-engagement.

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Basic workflow

  1. A customer receives a coupon via SMS after referring a friend.
  2. If they haven’t made a purchase, another SMS will remind them of their coupon code.
Reminders are sent at strategic intervals to encourage redemption.

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Activating the journey

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Prerequisites

  • An active Mention Me referral program
  • An active Attentive account
  • Mention Me / Attentive integration enabled

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Steps to activate

  1. Log in to your Attentive account and navigate to Journeys > Prebuilt Journeys.
  2. Select Mention Me — Coupon Reminder journey to install.
Mention Me Coupon Reminder prebuilt journey in Attentive
  1. Received a Referrer Reward from Mention Me is the pre-selected journey trigger.
Received a Referrer Reward trigger in Attentive
  1. Update wait periods to align with your coupon validity. Defaults are included.
Wait period configuration for coupon reminders
  1. Label each message for easy tracking.
Labelling messages for tracking in Attentive
  1. Mention Me provides default message content with suggested personalisation variables. You can use these or write your own message.
Default coupon reminder message with personalisation variables If writing your own message, include the following variables:
Personalisation VariableDescriptionExample
{{triggerEvent.custom['Firstname']}}First name of the referrerJason
{{triggerEvent.custom['Surname']}}Surname of the referrerJohnson
{{triggerEvent.custom['Referee First Name']}}First name of the refereeSamantha
{{triggerEvent.custom['Referee Last Name']}}Surname of the refereeJones
{{triggerEvent.custom['Referrer Reward']}}Reward issued to the referrer£30 or 15%
{{triggerEvent.custom['Coupon Code']}}Coupon code the referrer receivedXYZ-123455
{{triggerEvent.custom['Formated Coupon Expiry']}}Coupon expiry date (formatted to region). UK: 31/01/2023, US: 01/31/2023See example
{{triggerEvent.custom['Call to Action URL']}}Where the referrer can redeem their rewardwww.mention-me.com
Use the “Preview” option in Attentive to check your message before launch. SMS preview of coupon reminder message
  1. Activate the journey in Attentive.

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Example SMS messages

Example coupon reminder SMS message 1 Example coupon reminder SMS message 2
Last modified on March 31, 2026