A guided walkthrough of blocking a customer in the Mention Me platform.
See each step in detail
See each step in detail
1
Find the customer
In the left-hand menu, click Customers. Search by name, email, customer ID, or share link, then click the customer to open their profile.
2
Block the customer
Open the Actions menu and click Block this customer. A pop-up explains what happens: they can’t share with friends or receive rewards, and they won’t be told they’re blocked. If blocking feels too heavy-handed, choose Mark as suspicious instead (see Approve or Decline Suspects). Otherwise, click Block this customer.
3
Verify
A message at the top of their profile confirms they’re blocked, and that neither they nor their friends can receive rewards. Their status shows Blocked, and their emails are switched off too.
4
Unblock if you need to
To unblock the customer, open Actions again and click Unblock this customer. They may still be marked as suspected of gaming, which you can change from the Actions menu.