Documentation Index
Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
Use this file to discover all available pages before exploring further.
What is 2FA?
2FA is an additional security measure beyond email and password that requires users to provide an authentication code via an authenticator app (e.g. Google Authenticator) to log in. This protects your employees from having their passwords phished. 2FA is automatically turned on for all Mention Me clients during onboarding.How 2FA works
2FA applies to all of your Mention Me admin users. Each user is asked to set up 2FA when they next log in. The enrolment steps are:Provide a mobile number
The user provides a mobile number to receive a recovery code if they cannot access their authenticator app.
Set up the authenticator app
The user downloads the Google Authenticator App (or another suitable app), scans the QR code, and enters the first test code.
Trust the device (optional)
If they tick “Trust this device for 30 days”, they will not need to enter another 2FA code for 30 days on that device.
Recovery options
If a user cannot enter a 2FA code when logging in:Enter the recovery code
If they can receive the SMS, they enter the code and reset their 2FA, following the same setup process.
Contact your administrator
If they cannot receive SMS, they can contact their administrator (any client administrator), who can trigger a 2FA reset via the Manage users page.
Escalate to Mention Me
If they cannot reach their administrator, they can escalate to Mention Me’s operations team, who can verify their identity and perform a reset.