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The Suspected of gaming flag is a manual flag on the customer record, set independently from any automatic fraud detection. When set, a yellow banner appears at the top of their profile and a Suspected of gaming pill is added to the side panel.
Yellow banner reading 'Marked as suspected of gaming. Stop sharing on the active offer to prevent further activity.' with Stop sharing and Dismiss buttons
The same menu item handles both directions. Its label flips between Mark as suspicious and Remove suspicion depending on the customer’s current state.

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Mark as suspicious

Use this when you want to record a manual suspicion of gaming on the customer, separate from anything the automatic checks have flagged. Typical reasons:
  • A pattern across multiple customers you’ve spotted yourself.
  • An escalation from another team (support, legal, finance).
  • A test you’re running on how downstream behaviour handles suspect customers.
1

Open the profile

Find the customer via the Customers list.
2

Open the actions menu

Click … next to Enrol in campaign.
Actions menu showing Block customer, Mark as suspicious, Unsubscribe from emails, Purge data
3

Choose Mark as suspicious

A Marked as suspicious toast confirms it. The banner appears and the Suspected of gaming pill is added to the side panel.

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Remove suspicion

Available only when the customer is currently marked as suspicious. Use it when you’ve reviewed the activity and concluded the flag is no longer warranted.
1

Open the profile

Find the customer via the Customers list.
2

Open the actions menu

Click … next to Enrol in campaign.
Actions menu showing Block customer, Remove suspicion, Unsubscribe from emails, Purge data
3

Choose Remove suspicion

A Suspicion removed toast confirms it. The banner disappears and the pill clears.

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Dismiss vs Remove suspicion

The banner has its own Dismiss button. That clears the banner only. The underlying flag stays on the profile and the pill stays in the side panel. Use Remove suspicion if you genuinely want the flag gone.

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See also

Last modified on May 15, 2026