Flag a customer as suspected of gaming, or clear an existing flag.
The Suspected of gaming flag is a manual flag on the customer record, set independently from any automatic fraud detection. When set, a yellow banner appears at the top of their profile and a Suspected of gaming pill is added to the side panel.
Gaming banner on a flagged customer
The same menu item handles both directions. Its label flips between Mark as suspicious and Remove suspicion depending on the customer’s current state.
Use this when you want to record a manual suspicion of gaming on the customer, separate from anything the automatic checks have flagged. Typical reasons:
A pattern across multiple customers you’ve spotted yourself.
An escalation from another team (support, legal, finance).
A test you’re running on how downstream behaviour handles suspect customers.
Available only when the customer is currently marked as suspicious. Use it when you’ve reviewed the activity and concluded the flag is no longer warranted.
The banner has its own Dismiss button. That clears the banner only. The underlying flag stays on the profile and the pill stays in the side panel. Use Remove suspicion if you genuinely want the flag gone.
