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Both the Pending Rewards and Fraud Review queues open the same side sheet when you click a row. The sheet is where you do the real work: read context, decide, and move on.
Side sheet showing the customer header, fired signals, referral, timeline, and footer actions

Approval review sheet open from the Fraud Review queue

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What’s in the Sheet

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Single-Item vs Multi-Item

If you clicked a stacked row (e.g. “2 rewards”), the sheet opens in multi-item mode: every underlying item is listed, each with its own Approve / Decline. The footer also offers Approve all and Decline all to action the whole bundle.
Multi-item sheet with two stacked rewards and Approve all / Decline all footer buttons

Multi-item sheet

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Approve

Click Approve. For items flagged with a gaming score above the bulk-approval threshold (typically referee suspects from Fraud Review), a dialog appears with two options:
  • Approve and issue reward: clear them from the review queue and issue the reward now.
  • Approve only: clear them from the review queue without issuing the reward. Use this if you want to confirm the customer is genuine but defer issuing the reward (or handle it separately).
For other items, the action goes through immediately.
Approve dialog with 'Approve and issue reward' and 'Approve only' options

Approve dialog (gaming-flagged item with a reward)

After approving, the row is removed from the queue. If the sheet was on a single item it closes automatically; in multi-item mode it stays open for the remaining items.

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Decline

Decline opens the standard decline dialog (note + silent / notify). See Pending Rewards > Declining a Reward for the full breakdown.

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Keyboard

  • Esc closes the sheet.
  • Clicking outside the sheet closes it.

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See Also

Pending Rewards

One of the two queues that opens this sheet.

Fraud Review

The other queue that opens this sheet.

Customer profile

Offers deeper context than the sheet provides.
Last modified on July 13, 2026