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Use this when you need to fulfil a GDPR or equivalent erasure request. Mention Me supports three paths: from the UI for one customer, via CSV upload for many, or via SFTP for an automated feed.
Purging is permanent. The customer’s email is replaced with Purged email, their referral activity is anonymised, and rewards in flight are cancelled. There is no undo.

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One customer, from the UI

1

Find the customer

Search the Customers list.
2

Open Purge data

Two ways:
  • From the list, click the row … menu and choose Purge data.
  • From the profile, click … next to Enrol in campaign and choose Purge data.
Row overflow menu showing View profile, Enrol in campaign, Purge data
3

Confirm

The customer is purged immediately and the row leaves the list.
Clicking Purge data, confirming, and seeing the row disappear from the list

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Many customers, via CSV

For a list of customers, use Upload a CSV with the Existing customers type and the suppression flow. See the uploads guide for the file format and the validation step.

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Automated, via SFTP

If you’ve got SFTP set up with us, drop a purge CSV in the agreed folder using the format in Settings & Tools → Integration Instructions → Sending Data via SFTP → Purge Customers. We process the file and purge the listed users on receipt. If you don’t have SFTP set up yet, talk to your CSM about provisioning it.

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See also

Last modified on May 15, 2026