The Customer settings panel controls two things: how long Mention Me retains customer records, and how long after a customer’s last purchase they can still claim a referee reward. Open it from the gear icon in the top right of the Customers landing page.
Data retention
Mention Me purges customer records automatically once they cross the retention window you set here. Records past the window are deleted as if you’d manually purged them.
| Setting | What it controls | Default |
|---|
| Referees who haven’t purchased | How long to keep a referee who arrived but never bought. | 2 years |
| Uninterested referrers | How long to keep someone who saw an offer but never engaged further. | Forever |
| Referrers who don’t share | How long to keep someone who engaged with an offer but never sent it on. | 4 years |
Referee reactivation
When an existing customer is later referred by a friend, the reactivation period decides whether they can still claim a referee reward. The clock starts on their most recent purchase.
- Reactivation period (months). Whole months, 0 to 240.
- Set to 0 to disable reactivation entirely. Existing customers who get a fresh share won’t be eligible for a referee reward.
- Default for new accounts is 12 months.
Saving
Click Save to apply. The settings take effect immediately and the changes are recorded on your account’s audit log. Last modified on May 15, 2026
