Quick answers to the most common Reporting issues.Documentation Index
Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
Use this file to discover all available pages before exploring further.
”I can’t see Reporting in the sidebar.”
Reporting is under Referral → Reporting. If you still can’t see it, your account may not have Reporting access enabled. Contact your account administrator or raise a support ticket.”Why is the comparison option greyed out?”
Three chart subtypes don’t support comparisons: share, funnel, and stacked bar. Switch the chart to line or bar to re-enable the option. The second reason comparison is disabled: the tile already has a breakdown. Comparison and breakdown are mutually exclusive. Clear the breakdown first. See comparisons and choosing a chart.”Why can’t I filter this tile by market?”
A handful of metrics are business-wide and don’t scope to a market:- Total Orders
- Product Referral metrics
”The Industry benchmark option isn’t showing up.”
Two conditions must both be true:- Your metric must be one of the eight benchmark-eligible metrics.
- Your brand’s category must have benchmark data available.
”My numbers haven’t updated today.”
Reporting data refreshes once a day, overnight. Today’s numbers reflect activity up to the end of yesterday. There is no way to trigger a refresh sooner.”I added a metric but the tile shows zero.”
Check three things in order:- Time period. The default is last 30 days. Short periods might show zero for low-volume metrics.
- Filters. The dashboard’s market filter might scope to a segment with no data. Try clearing the market filter.
- Genuinely no data. Some metrics (like benchmark-eligible rates) need a minimum volume of activity to compute. New programmes or small markets can legitimately show zero.
”Where did my dashboard go?”
The dashboards list shows all dashboards in your brand. Check:- The filter above the list. If it’s set to “My team” or a specific creator, switch to “All” to see everything.
- The dashboard may have been renamed. Search by a term you remember in the title.
- If it was deleted, there is no undo. Raise a support ticket if you need help recovering it.