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Pausing stops a campaign from being promoted to new customers, while leaving existing referrals untouched.
1

Pause

In the editor, open the Settings menu and choose Pause campaign, then confirm. You can also pause from the campaign’s row on the campaigns list.
2

Resume

Open the Settings menu and choose Resume campaign, or click Resume on the paused-campaign banner at the top of the editor.
Pausing only stops new promotion. Existing customers’ share links keep working, and their friends can still sign up to the referral offer. Pausing does not stop in-flight referrals.
If your account is on hold (for example a billing issue), the Resume option may be unavailable. The paused banner still shows, but without a Resume button.
See also campaign settings and gaming control.
Last modified on July 12, 2026