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The following instructions are for Brand Referral, which is not currently available on the free Tier of the Shopify App. Contact us to know more.
When using Mention Me with Shopify, image configuration differs slightly from standard setups. This guide covers managing images for both Referee and Referrer journeys.

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Referee Journey Image (Checkout Modal)

This image appears when a new customer clicks “Been referred by a friend?” during checkout.
Referee journey checkout modal with brand image

Referee journey checkout modal

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Key Points

  • Set directly in the Mention Me Shopify App
  • Shared across all languages/locales for a single Shopify store
  • Different images can be set for multiple Shopify stores
  • Recommended dimensions: 1200px x 300px (automatically responsive)

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How to Update

1

Open the Mention Me App

Open the Mention Me app in your Shopify admin.
Mention Me app in Shopify admin

The Mention Me app in the Shopify admin.

2

Find Referee Experience

Scroll to the Referee Experience section.
Referee Experience section with image upload

The Referee Experience section with the image upload option.

3

Upload and Save

Add or replace the image as needed, then click Save at the top of the page.

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Referrer Journey Image (Thank You and Order Status Pages)

This image is part of the post-purchase referral experience.
Referrer journey image on Thank You page

Referrer journey on the Thank You page

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Key Points

  • Linked to each referral offer
  • Customisable per offer and A/B test variations
  • Rendered using Mention Me’s EntryPoint API
  • Ensure changes are consistent across all platforms using EntryPoint (e.g., in-app, email)
Recommended dimensions: 1500px x 1000px (3:2 aspect ratio)

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How to Change the Position

The image can be placed in one of four positions:
  • Above the content
  • Above the information notice
  • Above the CTA (below the information notice)
  • Below the CTA
1

Open the Thank You Page

Visit your Shopify Checkout and navigate to the Thank You page.
2

Select the Mention Me Block

Select the Mention Me Refer a Friend block.
Selecting Mention Me Refer a Friend block in checkout editor

Selecting the Mention Me Refer a Friend block in the checkout editor.

3

Choose Image Position

Select the desired image position.
Image position options for referrer journey block

Image position options for the referrer journey block.

4

Repeat for Order Status

Repeat for the Order Status page.

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How to Update the Referrer Image

1

Open the Relevant Offer

Go to Mention Me > Campaigns > Select the relevant Offer.
2

Find the Shopify Offer Section

In Offer Preview, scroll to find the “Shopify Offer” section and click Manage Images.
Mention Me offer preview with Manage Images button

The Mention Me offer preview with the Manage Images button.

3

Upload or Replace Images

Use the Image Manager to upload or replace images served via the EntryPoint API.
Mention Me Image Manager for EntryPoint API images

The Mention Me Image Manager for EntryPoint API images.

Not familiar with Mention Me’s image management system? Review the general image management guide first.

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Need Help?

Start a conversation with the in-platform Support widget in the bottom-right corner of your dashboard - it can usually answer this straight away. If it can’t, raise a request via the request form.
The Support widget's AI assistant asking what you need help with

The in-platform Support widget starting an AI-assisted conversation.

Last modified on August 7, 2026