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Use this to connect a store from Settings > Integrations. You need a merchant admin role. Installing the app, placing it on checkout and account pages, and connecting from Shopify Admin are in How to Install the Mention Me Shopify App. After that install, the store still needs to show as Connected here.
The Shopify card with an Install from Shopify button

The Shopify card in Essentials before a store is connected.

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From Settings

1

Open Integrations

Go to Settings > Integrations. Shopify is in Essentials.
2

Install from Shopify

Click Install from Shopify. The Shopify App Store listing opens in a new tab. Install the app there, following the install guide if you need the App Store and permissions screens.
3

Finish the Link

Shopify sends you back to app.mention-me.com. Sign in if prompted, choose the organisation this store should belong to, then confirm.
If you started in Shopify Admin, complete Connect to Mention Me in the app as described in the install guide. Confirm the result on this card afterwards. To add another store, repeat the flow on that shop. Each store is its own app install.

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Confirm It Worked

The Shopify card should read Connected and show the store domain. Open Shopify Admin goes to that shop.

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Disconnect

Admins can click Disconnect on the card, then confirm. You can reconnect later. Disconnecting does not uninstall the app from Shopify; remove it there if you want it gone from the shop as well.

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Common Issues

Only merchant admins can connect or disconnect. Ask an admin, or switch to a workspace where you have that role.
You are signed in, but not a member of the workspace that should own this store. Ask an admin to invite you, or submit a support request.
The link back to app.mention-me.com did not finish. Open the Mention Me app in Shopify Admin and click Connect to Mention Me again, as in the install guide. Stay signed in until you return to Settings.

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See Also

Understanding Shopify in Mention Me

What the connection is for, including multiple stores.

How to Import Existing Customers from Shopify

Pull existing buyers from a connected store.

Installing the Mention Me Shopify App

Install the app and place it on checkout and account pages.
Last modified on September 25, 2026