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Most questions are answered in these docs, so start here. If you can’t find what you need, contact our support team.

Search the Guides

Use the search bar at the top of any page, or ask the assistant a question in your own words. It answers from these docs.

Check the Status Page

See whether there is a known incident before you raise a request.

Contact Support

Can’t find an answer? Send a request to our support team.

Send Feedback

In Mention Me, choose Help, then Send feedback. Feedback goes to our product team, not support.

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What to Include in a Request

The more we know up front, the faster we can help. Include:
  • Your brand name
  • A link to the page where the problem happened
  • What you did, what you expected, and what happened instead
  • Screenshots or a screen recording, if you can

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Feedback or a Request?

Use Send feedback to tell us what would make Mention Me better. We read every message, but we don’t reply to each one. Use a support request for anything that needs an answer or a fix, such as a question about your account, a problem with tracking, or something that isn’t working.
Last modified on September 29, 2026