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Use this to connect a provider from Settings > Integrations. For what reward automation is and what you can do once connected, see Understanding Reward Automation.

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Connect a Provider

1

Open Reward Automation

Go to Settings > Integrations and scroll to Reward automation. You can also land here from a campaign’s Rewards section via Set up provider.
2

Choose Connect or Manage

On a provider with no connections, click Connect. On a provider that already has connections, click Manage, then Add another.
3

Enter Credentials

Fill in the fields for that provider. Use the tabs below for the exact list. Secret fields are only sent when you type them.
Connect GiftCloud dialog filled with a name, username, and password

The Connect GiftCloud dialog, with name, username, and password.

4

Save

Submit the dialog. The card stays on the directory; it does not list each connection. Open Manage to see them.
GiftCloud connections for Cyberdyne and Genisys, with Edit and Add another

The GiftCloud manage sheet, with two connections and Add another.

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Credentials by Provider

The dialog is the same for every provider. Only the fields change.
Push referrer-reward Shopify discount codes into a customer’s Recharge account automatically.Create the token in the Recharge Portal, with write access to discounts. See Connecting Recharge for the full steps, the exact scopes needed, and what does and doesn’t sync.

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Common Issues

Only merchant admins can add or edit providers. Other roles can see the cards.
For most providers there is no delete - leave the credentials in place and stop using that connection on rewards. If a secret has leaked, edit the connection and replace the secret. Recharge is the exception: see Connecting Recharge.
Mention Me validates the credentials against the provider. Check each field, including the environment on Fanatics and the token URL on SAP Commerce Cloud, then try again.

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See Also

Understanding Reward Automation

What reward automation is, and what you can do once connected.

Connecting Recharge

Create the API token, what syncs, and Recharge-specific troubleshooting.

Understanding Rewards and Vouchers

How reward automation fulfils a campaign reward.

Rewards

Point a campaign reward at a connected provider.
Last modified on September 25, 2026