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If a customer can’t find their reward email, resend it directly from their profile rather than asking them to search their inbox again.
Only delivered emails show a View email link. Bounced, suppressed, or unsent emails won’t have one.
Before resending, remind the customer to check their spam or junk folder first. It’s often already there.
1

Open the customer's profile

Find them via the Customers list and open the profile.
2

Find the email

Scroll to the Activity feed and locate the email you want to resend, then click View email.
Activity feed showing a delivered email with a View email link

A delivered email in the Activity feed, with the View email link.

3

Click Resend email

In the email preview panel, click Resend email.
Email preview panel with a Resend email button

The email preview panel, with the Resend email button.

A toast confirms it’s been resent, and the timestamp updates to show it was just sent.

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See Also

Find a Reward Code

Reveal a customer’s reward code directly from their profile if they can’t find it in their fulfilment email.

Reissue a Coupon Code

Swap an expired, barred, or fully used coupon for a fresh code instead.
Last modified on September 25, 2026