Campaign Editor Troubleshooting

This page covers problems you hit inside a campaign, of either type: on nodes, when launching, and when editing. For what you see on the campaigns list pages (health pills and the Actions card), see browsing troubleshooting.

Where Notices Appear

Node counts. A count beside a node’s name, red for errors, amber for warnings.
Editor banner. A summary above the canvas grouping issues as “Need attention” (blocking) and “Recommendations” (optional).
Builder banners. Full-width notices at the top of the editor: a campaign with no running version, a promotion missing its follow-on, and a paused campaign (with a Resume button). See campaign-level notices below.
Launch wizard. The Not ready to launch step lists everything blocking a launch.

Errors That Block a Launch

These must be fixed before a version can go live. In the launch wizard they appear under Not ready to launch, grouped by step, each with a Fix link that jumps to the node.

Notice	What it means and what to do
”The referrer reward has no way to be fulfilled. Please add more vouchers.”	The referrer reward has no fulfilment method or no codes. Check the Rewards node and add a fulfilment method or upload vouchers.
”The referee’s reward has no way to be fulfilled. Please add more vouchers.”	As above, for the referee reward.
”The referrer reward has no remaining vouchers.” / “The referee’s reward has no remaining vouchers.”	The assigned voucher batch is empty. Open Rewards, click Manage stock on the Voucher stock card, then Upload new vouchers.
”The A/B test variants are identical. Differentiate them to run a meaningful A/B test.”	Both variants are the same. Edit the non-control variant so they differ.
”This A/B test is missing required settings. Set the test metric and what happens on each outcome.”	The A/B test wizard wasn’t completed. Reopen it via Adjust test settings and finish the metric and outcome steps.
”This offer type isn’t available on your current package.”	The offer type needs a different package. Contact your Mention Me account manager.
”This version was setup incorrectly, create a new experiment instead.”	The version is in a bad state. Create a fresh version.
”This campaign has no triggering rules yet, so it will show to all customers. Restrict it to a specific segment of your customer base only.”	Blocks the first launch of a new campaign. Add triggering rules on the Trigger node to target a segment. Once a campaign is live this no longer blocks launching new versions, and appears as a warning instead.

Warnings and Recommendations

These do not block a launch. They appear in the Before you launch step (“These are optional improvements”) and as builder banners.

Notice	What it means and what to do
”This campaign has received very few impressions. Check that your integration is set up correctly.”	Little or no traffic is reaching the campaign. Check your tag or integration.
”This campaign is running low on voucher codes.” / “Vouchers in this campaign are expiring soon.”	Top up or refresh the voucher batch on the Rewards node.
”The referrer reward vouchers are running low.” / “The referee’s reward vouchers are running low.”	The assigned batch is near empty. Upload more codes.
”This promotion should have a follow-on queued to catch anyone who purchases after it ends.”	Queue a follow-on version so referrals are not interrupted when the promotion ends. See run a promotion.
”This version ends without a follow-on queued. Add one so referrals aren’t interrupted.”	As above, for a standard version.
”This A/B test has concluded. Review the results and consider starting a new one to keep optimising.”	The test is done. See monitor an A/B test.
”You’re not running an A/B test. Create one to keep optimising your programme.”	A prompt to test. See set up an A/B test.

Campaign-Level Notices

These show as a banner at the top of the editor on every version. They also appear on the campaigns list and home page.

Notice	What it means and what to do
”This campaign is paused, so it is not being promoted to new customers. Existing customers’ share links keep working and their friends can still sign up to the referral offer.”	The campaign is paused. Click Resume on the banner, or use Settings > Resume campaign. See pause or resume a campaign.
”This campaign has no actively running version, so it is not being promoted to your customers. Launch a version to resume.”	The campaign is live or paused but no version is currently within its live window, so nothing is being promoted. Launch a version. See launch a campaign and version.

”I can’t edit this version”

Most often this is expected. A version is only fully editable while it is a draft of a campaign that has not yet launched. Live, queued and past versions are read-only, and the A/B test control variant is locked. Your role may also be the reason: Images and Branding need a designer, marketing or admin role, and the other nodes need marketing or admin. The Trigger node is campaign-scoped and is edited on the live version, not a draft. For the full rules and the exact messages, see what you can and can’t edit.

”A Node I Expected Isn’t on the Canvas”

The canvas shows only the nodes that apply to the campaign type, and, on product referral, to the version’s mode. A non-incentivised product referral version has just the Trigger and Sharing nodes; a brand referral campaign has no Holdout node. See which nodes you get. If a product referral campaign shows brand referral nodes (a referrer reward, a Referrer Copy node, or the full trigger condition picker), that is not expected. Contact support, quoting the campaign name.

”Launch is disabled”

If the Launch button is disabled with “Launching is unavailable until you switch to production”, your account is still in onboarding. Voucher management is blocked the same way until you switch to production. Speak to your Mention Me contact to move to production.

Still Stuck?

If a notice tells you something is wrong but you can’t see what, or a problem persists after following the steps above, contact support.

Getting Started

Customers

Campaigns

Reporting

Settings

Integrations

Campaign Editor Troubleshooting

Where Notices Appear

Errors That Block a Launch

Warnings and Recommendations

Campaign-Level Notices

”I can’t edit this version”

”A Node I Expected Isn’t on the Canvas”

”Launch is disabled”

Still Stuck?

​Where Notices Appear

​Errors That Block a Launch

​Warnings and Recommendations

​Campaign-Level Notices

​”I can’t edit this version”

​”A Node I Expected Isn’t on the Canvas”

​”Launch is disabled”

​Still Stuck?

Where Notices Appear

Errors That Block a Launch

Warnings and Recommendations

Campaign-Level Notices

”I can’t edit this version”

”A Node I Expected Isn’t on the Canvas”

”Launch is disabled”

Still Stuck?