Overview
Mention Me provides an SFTP server for exchanging data files. This page describes how to connect, the folder structure, and requirements for data transfer.
To set up SFTP, follow the guide.
Authentication
To connect to the Mention Me SFTP server, you need:
- One or more SSH public keys - provided via the
- One or more IP address ranges - must be well-defined and restricted; broad cloud provider ranges (e.g. AWS) cannot be whitelisted
Connection Details
Example connection command (Linux/Mac):
You must connect from an IP address range that has been authorised for your account.
Folder Structure
Test or non-production data must always be placed within the demo tree. Production data must only be placed within the prod tree. Placing test data in prod (or vice versa) may result in unexpected behaviour such as customers being emailed or additional commission fees being charged.
data subfolder for the relevant data format.
Data Retention
Files uploaded to the SFTP server are retained for 7 days before being purged. Pick them up (or replace them) within that window.
Optional File Encryption
Files transferred via SFTP can be encrypted with PGP in both directions - files you send to Mention Me, and files Mention Me delivers to you. You can encrypt inbound files with Mention Me’s shared public key, or generate and manage your own dedicated keys yourself from the .
For full details, see .
Mention Me is strict about the format of data that can be ingested. See for full documentation on accepted file formats.
Discuss with your Client Success Manager which data feeds you’d like to receive from Mention Me and we can provide example files. 
