What It Does
Once connected, Mention Me adds a summary of a customer’s referral programme status to the ticket sidebar in Gorgias, so support agents can see it without leaving the ticket. The summary includes:- Whether the customer is enrolled and their programme status
- Whether they were referred, and by whom
- Whether they’ve referred others, and how many successful referrals they have
- Any pending or issued rewards, including type, value, and expiry
- The date and outcome of their most recent referral
Connect Gorgias
1
Generate a Gorgias API key
In Gorgias, generate an API key for a user account. See Gorgias’s own documentation for the exact steps, since this menu can vary by plan.Note down your Gorgias domain (e.g.
yourstore.gorgias.com), the user email the key is tied to, and the API key itself.2
Open the Gorgias card
Go to Settings > Integrations and find Gorgias in the Essentials section. Click Connect.
3
Enter your details
Enter your Gorgias domain, user email, and API key, then submit. Mention Me validates the details and completes the rest of the setup automatically - there’s nothing further to configure in Gorgias yourself.
Verify It’s Working
1
Open a ticket for a known customer
In Gorgias, open a support ticket from a customer whose email you know is
enrolled in your Mention Me referral programme.
2
Check the ticket sidebar
Confirm the Mention Me referral summary appears in the ticket sidebar,
showing that customer’s programme status.
Troubleshooting
See Also
Integrations
The full directory of platforms Mention Me connects with.