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Access. You’ll need to have a Mention Me account in order to set up Webhooks. If you don’t have access, please contact your account manager.
1

Open the Connections Hub

Webhooks can be created in the Connections Hub (for Demo, and Production) per account. Once enabled, this will mean any events which occur in the account will be delivered to the Destination of your choosing.Simply click “Create webhook”, and begin setting up the Destination.
2

Choosing a Secret

The secret input field in the webhook destination creation form

The secret field when creating a new webhook destination.

Tip. One easy way we recommend to create a secure secret is by using the Terminal. A good command is: uuidgen | shasum -a 256
Secrets are the mechanism in which you can ensure the authenticity of a Webhook you receive from us. In other words, the Secret is the security mechanism which ensures that no bad actor is able to send data which looks like a Webhook from Mention Me to your system with malicious intent.The Secret you choose should be kept confidential and not stored in plaintext, or directly in the code of your external system.You can read more about how to use the Secret you choose in the Security section.
3

Choosing Events

Event type checkboxes for a new webhook destination

The event selection list when creating a webhook destination.

Events are all the types of data your external system can choose to subscribe to receive when they occur for a Customer.All of the events follow generally the same structure - with parts of the payload changing depending on the event which is being delivered. You can see examples of each payload in the Events section.Once chosen, whenever that event occurs for a Customer in the Mention Me platform, we will, in real-time, deliver a Webhook to you which outlines what happened.
4

Choosing Locales

Locale checkboxes for a new webhook destination

The locale selection list when creating a webhook destination.

Locales are how you choose which regions of Customers your external system should be subscribed to receive events from. For example, you may wish to only receive Webhooks for Customers in the UK, and not ones from other regions.If you leave all Locales unchecked, events from Customers of all regions will be sent to your external system.

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Next Steps

Once your destination is created, you can send a test event to verify your endpoint receives and processes payloads correctly before any real customer activity triggers a delivery.
Last modified on July 13, 2026