> ## Documentation Index > Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt > Use this file to discover all available pages before exploring further. # Approve or Decline Suspects > Mark customers as suspected of gaming, and approve or decline referrals individually or in bulk from the gaming approvals queue. ## How to Mark a Customer as Suspected of Gaming This only works if [Gaming Controls](/knowledge/referral/gaming/managing-gaming) are enabled. It won't stop the user from seeing referral offers, but their links will not yield rewards without manual approval. Go to the **Customers** section in the platform. Search by name, email, customer ID, or share link. Click to open the customer. Click **Actions > Mark as suspected of gaming**. Actions menu showing Mark as suspected of gaming option Click **Stop sharing** to prevent the customer from further sharing. Once marked: * All future referrals by that customer will require manual approval * Their IP address and cookie will be flagged, affecting related profiles Customer marked as suspected of gaming with flagged status ## How to Access the Gaming Approvals Queue * Access requires specific user permissions. [See permission guide](/knowledge/security/account/user-management) * Gaming and Velocity approvals are separate — you must manually approve both if flagged * Bulk actions only affect visible referrals from the past 3 months * Each referral attempt by the same customer must be approved individually Go to the **Customers** section in the platform. Customers section in the platform dashboard In the Gaming approvals area, click either **Referee Gaming** or **Referrer Gaming**. Gaming approvals area with Referee and Referrer Gaming tabs Choose one of three approval methods described below. ### Option 1: Approve or Decline an Individual Referral Each referral attempt must be actioned individually. You can choose: * **Decline with no notification** * **Decline and notify both referrer and referee** Individual referral approval with decline options Decline dropdown showing notification options ### Option 2: Approve or Decline All Visible Customers Bulk action applies to all listed customers, regardless of score. ### Option 3: Approve/Decline Based on Gaming Score Set a threshold, e.g.: * Approve all scores ≤ 55 * Decline all scores ≥ 70 Bulk approve or decline based on gaming score threshold Gaming score threshold filter for bulk actions ## Need Help? Contact Support through the [Contact Form](https://help.mention-me.com/hc/en-gb/requests/new?ticket_form_id=5268418076701), or use the Support widget in the platform.