> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Find a Customer's Reward Code
> Reveal a customer's reward code directly from their profile if they can't find it in their fulfilment email.
If a customer can't find their reward code in their email, you can look it up directly from their profile.
Only users with Customer Support Supervisor access or higher have permission to perform this action. Learn more about user access and permissions.
If you don't have the necessary access, you can [resend the customer's fulfilment email](/knowledge/referral/customers/resend-reward-email) instead.
Go to the **Customers** section in the Mention Me platform.
Search for the customer using their name, email, customer ID, or share link, then click the matching result to open their profile.
Scroll to the **Rewards** section, find the code that was issued, and click **Reveal** to display it.
## See Also
Redeem a customer's reward from their Claim Reward email instead of revealing it directly.
Manually confirm a referee's purchase so a reward is issued in the first place.