> ## Documentation Index > Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Resend a Reward Email > Resend a previously sent email to a customer from their profile if they can't find it, such as a reward, registration, or reminder email. If a customer can't find an email you sent them, resend it directly from their profile. Useful for reward fulfilment, registration, or reminder emails. Only delivered emails show a **Resend** button. Bounced, suppressed, or unsent emails won't have one. Before resending, remind the customer to check their spam or junk folder first. It's often already there. Go to the **Customers** section in the Mention Me platform. Dashboard navigation to Customers section Search for the customer using their name, email, customer ID, or share link, then open their profile. Customer search bar in Mention Me Find the email you want to resend in the emails table. Click **Resend** next to the email. Emails table with a Resend button A toast confirms it's been resent. ## See Also Redeem a customer's reward from their Claim Reward email instead of resending it. Reveal a customer's reward code directly from their profile if they can't find it in their fulfilment email.