> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Confirm a Referral Purchase

> Manually confirm a referee's purchase in the merchant dashboard so referral rewards are issued when eligibility isn't detected automatically.

<Warning>
  Confirming a purchase sends a reward to the referrer. If the offer includes an "after purchase" reward, the referee also receives one.
</Warning>

Mention Me usually confirms a qualifying purchase automatically. You may need to confirm one manually if:

* The referee used a different email for their purchase than the one they used to sign up
* Your integration isn't sending orders with the correct email

## Steps to Confirm a Purchase

<Steps>
  <Step title="Open the Customer Search">
    Go to <a href="https://mention-me.com/merchant/" target="_blank" rel="noopener noreferrer">mention-me.com/merchant</a> and click **Customers**.

    <Frame caption="The Customers tab in the Mention Me dashboard navigation.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-customers-tab.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=d52946745841bbd83c813b03b3b44ed5" alt="Customers tab in Mention Me dashboard" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-customers-tab.webp" />
    </Frame>
  </Step>

  <Step title="Search for the Referee">
    <Warning>
      You must search for the **referee** (the new customer), not the referrer, to confirm a purchase.
    </Warning>

    Search using the referee's email, name, customer ID, or share link.

    <Frame caption="Searching for the referee in the customer lookup bar.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-search.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=45bc5a69ca97943119b45a0c68db402c" alt="Customer lookup bar for search" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-search.webp" />
    </Frame>
  </Step>

  <Step title="Open Their Record">
    Click the customer's profile to open their record.

    <Frame caption="Opening the customer's account record.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-open-profile.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=b57fcde84fe7e8ff6a9d9038865eaab6" alt="Opening customer account details in Mention Me" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-open-profile.webp" />
    </Frame>
  </Step>

  <Step title="Open the Actions Menu">
    Click **Actions**.

    <Frame caption="The Actions menu on the customer profile.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-actions-menu.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=4653bd178a33322c2d4718d90e7d231a" alt="Actions menu on customer profile" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-actions-menu.webp" />
    </Frame>
  </Step>

  <Step title="Click Confirm Purchase">
    Click **Confirm Purchase**.

    <Frame caption="The Confirm purchase option in the Actions menu.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-button.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=27ad2ba20909b114e322c3abcf3badef" alt="Confirm purchase button popup" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-button.webp" />
    </Frame>
  </Step>

  <Step title="Confirm Despite Minimum Spend (if Applicable)">
    <Info>
      There are two ways this step can proceed, depending on the order.
    </Info>

    If the purchase was below the minimum spend, you can still confirm it to issue rewards.

    <Frame caption="Confirming a purchase that didn't meet the minimum spend.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-minimum-spend.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=d07f8751d05f603ce7717b4aa292aed7" alt="Confirm for minimum spend not met" width="1120" height="760" data-path="images/knowledge/referral/customers/confirm-purchase-minimum-spend.webp" />
    </Frame>
  </Step>

  <Step title="Confirm the Promotion (if Applicable)">
    If the purchase is part of a promotion, you'll see whether confirming it applies to that promotion.

    <Frame caption="Choosing whether the confirmation applies to an active promotion.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-promotion.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=8620cb0d7ca02d908315e36e58f1819a" alt="Promotion selection confirmation option" width="1120" height="806" data-path="images/knowledge/referral/customers/confirm-purchase-promotion.webp" />
    </Frame>
  </Step>

  <Step title="Click Confirm New Purchase">
    Click **Confirm New Purchase** to proceed.

    <Frame caption="The final confirmation button for the new purchase.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-final-confirm.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=4269b8c829196fdfb5478838f07c4701" alt="Final confirmation button" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-final-confirm.webp" />
    </Frame>
  </Step>

  <Step title="Refresh and Verify">
    Refresh the page and find the customer's record again to confirm it was successful.

    <Frame caption="The customer account after refreshing the page.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-refresh.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=1537f34a6c023a5c748d390ea642528b" alt="Account refresh to see updated status" width="1120" height="679" data-path="images/knowledge/referral/customers/confirm-purchase-refresh.webp" />
    </Frame>
  </Step>

  <Step title="Check the Activity Timeline">
    The referral now appears as linked under the customer's **Activity Timeline**.

    <Frame caption="The confirmed referral shown in the customer's activity timeline.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-timeline.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=6305d565990765bb944b6694430768c8" alt="Verified referral in timeline of Mention Me customer details" width="1120" height="455" data-path="images/knowledge/referral/customers/confirm-purchase-timeline.webp" />
    </Frame>
  </Step>

  <Step title="Reveal the Reward Code">
    Under the **Rewards** section, you'll see the code that was issued. If you have the right permissions, click **Reveal** to display it.

    <Frame caption="Revealing the issued reward code.">
      <img src="https://mintcdn.com/mentionme/066Umth6XEO80C2S/images/knowledge/referral/customers/confirm-purchase-reveal-code.webp?fit=max&auto=format&n=066Umth6XEO80C2S&q=85&s=8ea03c2d7fa3549988584f8ad4bcfc38" alt="Animation showing reward code reveal on Mention Me" width="1376" height="768" data-path="images/knowledge/referral/customers/confirm-purchase-reveal-code.webp" />
    </Frame>
  </Step>
</Steps>
