> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check Referral Status

> Review a customer's referral activity timeline, confirm purchases, and handle reward or gaming approvals.

## Steps to Check Referral Status

<Steps>
  <Step title="Access the Customers section">
    Navigate to the **Customers** tab in the platform.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/13111290647837.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=7c3a223382f73af901d0e2bac61becca" alt="Customers tab in the platform navigation" width="3008" height="1586" data-path="images/knowledge/referral/customers/13111290647837.png" />
  </Step>

  <Step title="Find the new customer (referee)">
    Use their name, email, customer ID, or share link to search. Click the customer's profile to open their account.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/13111257794205.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=7324cf7447b6ec1ef07d62c4340451d8" alt="Customer search and profile selection" width="3008" height="1100" data-path="images/knowledge/referral/customers/13111257794205.png" />
  </Step>

  <Step title="Review key areas in their profile">
    See the sections below for details on what to check.
  </Step>
</Steps>

### Key Areas to Review

#### Activity Timeline

View the customer's actions in chronological order — oldest to most recent. This includes shared offers, referral enrolments, and whether rewards have been issued.

<img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/14270030416157.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=885619094e5f0c8b7756a8efbc559747" alt="Customer activity timeline showing referral events in chronological order" width="3060" height="1722" data-path="images/knowledge/referral/customers/14270030416157.png" />

#### Confirm a Purchase

Use the **Actions** menu to confirm whether the customer has completed a qualifying purchase.

If you see the "Confirm purchase" button, Mention Me has not detected a purchase. This may happen if the purchase email differs from the share/sign-up email.

If you're confident the email is correct, it could be a data mismatch. [Contact the Tech Ops team](https://help.mention-me.com/hc/en-gb/requests/new?ticket_form_id=8840645829405) to investigate further.

<img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/14269790653085.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=e6b8e52f5882dd7f5f4472ec65b56128" alt="Confirm purchase button in the Actions menu" width="2768" height="1084" data-path="images/knowledge/referral/customers/14269790653085.png" />

#### Approvals

There are two common approval prompts:

* **Reward Approval:** Normally handled automatically. You can manually approve within the Rewards tab if necessary.

<img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/14269984901277.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=a35f6557394f38df6d717091c78af776" alt="Reward approval in the Rewards tab" width="2508" height="1116" data-path="images/knowledge/referral/customers/14269984901277.png" />

* **Gaming Suspicions:** Always requires manual approval. This happens if the system detects unusual or suspicious activity. Review the denial reason carefully to decide whether to approve. ([More info here.](/knowledge/referral/gaming/approve-decline-suspects))

<img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/referral/customers/14270030427805.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=5ea1ef171f2d99104213ef6a5c7e6e37" alt="Gaming suspicion requiring manual approval with denial reason" width="2500" height="1132" data-path="images/knowledge/referral/customers/14270030427805.png" />

### 4. Can't Find the Customer?

If the customer doesn't appear in your search:

* [Manually add](/knowledge/referral/customers/search-add-link) the customer to the platform
* Then [link their friend](/knowledge/referral/customers/search-add-link) (referrer) to their account