> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trustpilot

> Set up the Trustpilot integration with Mention Me to ingest review data.

## Before you begin

To set up Trustpilot with Mention Me, you need access to the [Trustpilot API](https://support.trustpilot.com/hc/en-us/articles/207309867-How-to-use-Trustpilot-APIs). This is only accessible on the Enterprise Plan or as a Connect add-on module on Premium or Advanced Plans. [Find out more about Trustpilot plans](https://business.trustpilot.com/plans).

<Note>
  If you run multiple Mention Me merchant accounts (for example separate accounts per brand or region), this integration must be set up individually on each merchant account. There is no way to copy or bulk-apply a Trustpilot integration across accounts, so repeat both steps below for every merchant account that needs it.
</Note>

## Step 1 — Create authentication in Trustpilot

<Steps>
  <Step title="Navigate to API settings">
    In your [account page](https://businessapp.b2b.trustpilot.com/integrations/developers), go to **Integrations > Developers** and click **APIs**.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/360014682218.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=3bc423910aa8138874ddae6fac01e02b" alt="Trustpilot Integrations page showing Developers and APIs" width="1408" height="848" data-path="images/knowledge/integrations/reviews-rewards/360014682218.png" />
  </Step>

  <Step title="Create an application">
    Create an application with the following details:

    * **Application Name:** `Mentionme` (or any name you prefer, see note below)
    * **Redirect URLs:**

    ```
    mention-me.com
    demo.mention-me.com
    ```

    Put each URL on a new line without commas.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/360014682238.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=019c9229142691a6b91b9799b5e2188b" alt="Creating a Mentionme application in Trustpilot with redirect URLs" width="1992" height="638" data-path="images/knowledge/integrations/reviews-rewards/360014682238.png" />

    <Note>
      The Application Name is just a label for your own reference in your Trustpilot developer console. Trustpilot doesn't validate it against anything on Mention Me's side, so you can rename it (for example to match a specific brand or merchant account) if it helps you tell multiple applications apart. The Redirect URLs above are fixed and required regardless of what you name the application.
    </Note>
  </Step>

  <Step title="Save the application">
    Press **Create Application** to save.
  </Step>

  <Step title="Get the API key and Secret">
    Scroll down to your newly created Mentionme application in the "Your applications" section. Click the arrow on the right to reveal your credentials.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/360014682258.jpg?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=9ba88fa539f8d99fbcd6859a878bb102" alt="Trustpilot Your applications section showing the Mentionme app" width="958" height="461" data-path="images/knowledge/integrations/reviews-rewards/360014682258.jpg" />

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/360014682278.jpg?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=723d118df597dcab3442097abfd1df6f" alt="Trustpilot API key and Secret credentials" width="958" height="545" data-path="images/knowledge/integrations/reviews-rewards/360014682278.jpg" />

    Copy your Trustpilot API key and Secret (you will need them in Step 2).
  </Step>

  <Step title="Get your BusinessUnitID">
    * Navigate to your Trustpilot review page: `https://uk.trustpilot.com/review/<your website address>`
    * Right-click anywhere on your review page and select **View Source**
    * Search for the text `BusinessUnitID`
    * Copy the BusinessUnitID value (you will need it in Step 2)

          <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/360014682298.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=ae3bb5eeb1c708cf4491957fdfe8af88" alt="Finding the BusinessUnitID in Trustpilot page source" width="1612" height="486" data-path="images/knowledge/integrations/reviews-rewards/360014682298.png" />
  </Step>
</Steps>

## Step 2 — Create authentication in Mention Me

<Steps>
  <Step title="Add new Trustpilot Integration">
    On the [Mention Me platform](https://mention-me.com/merchant/~/settings/integrations), click **Add new Trustpilot Integration**.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/23851353258781.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=17ae8f11eccc8a66f78338e8a2430b74" alt="Mention Me platform Add new Trustpilot Integration button" width="1022" height="399" data-path="images/knowledge/integrations/reviews-rewards/23851353258781.png" />
  </Step>

  <Step title="Enter API Key and authenticate">
    Enter the API Key from Step 1 and press **Login to Trustpilot**.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/23851360134685.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=243a98b4dbb0e42a3794cf037e99a041" alt="Entering Trustpilot API Key and Login to Trustpilot button" width="821" height="521" data-path="images/knowledge/integrations/reviews-rewards/23851360134685.png" />
  </Step>

  <Step title="Log in to Trustpilot">
    You will be directed to the Trustpilot login to authenticate Mention Me.

    <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/23851596544669.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=2ad3f673b52af69b4ff2f1d33bc1a285" alt="Trustpilot authentication login screen" width="759" height="690" data-path="images/knowledge/integrations/reviews-rewards/23851596544669.png" />

    Once authenticated, you will be redirected back to the Mention Me platform.
  </Step>

  <Step title="Enter remaining credentials">
    Enter the following from Step 1:

    * API Secret
    * Business Unit ID
    * Short Description to identify this account (e.g. "Trustpilot UK")

          <img src="https://mintcdn.com/mentionme/DW6A4iNCa7LrbN3W/images/knowledge/integrations/reviews-rewards/23851353275549.png?fit=max&auto=format&n=DW6A4iNCa7LrbN3W&q=85&s=1ea7c96c2901423418d88b5cb3cd3adc" alt="Entering API Secret, Business Unit ID and description in Mention Me" width="1422" height="1468" data-path="images/knowledge/integrations/reviews-rewards/23851353275549.png" />
  </Step>

  <Step title="Notify Mention Me">
    Inform your Mention Me CSM or [log a support request](https://help.mention-me.com/hc/en-gb/requests/new) so they can complete the remaining setup.
  </Step>
</Steps>
