> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# TikTok Audience Builder

> Create seed audiences from your first-party referral data, sync them with TikTok, and target lookalike audiences.

## About Audience Builder

Audience Builder lets you create seed audiences from your first-party referral data, synchronise them with TikTok, and target more people like them via lookalike audiences.

<Info>Audience Builder is available on specific packages or as an add-on. Reach out to your Mention Me Account Manager to learn more and upgrade if needed.</Info>

## Prerequisites

* At least **Admin** permission for your TikTok Business Ads account.
  * Log in to your [TikTok Business Centre account settings](https://business.tiktok.com/manage/account?)
  * Go to **Assets > Advertiser Accounts**, select the ad account you want to create audiences in
  * Select your user account
* Access to the [Mention Me platform](https://mention-me.com/login) (contact your CSM or [log a support request](https://help.mention-me.com/hc/en-gb/requests/new) if you do not have access).

## Step 1 — Connect your Ads Account

<Steps>
  <Step title="Click Connect and select TikTok">
    On the [Mention Me platform](https://mention-me.com/merchant/~/audiences/new), click **Connect**.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602628367133.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=adbd11519cf13bcf05437c9110a65cc2" alt="Mention Me Audience Builder Connect button with TikTok selected" width="1335" height="497" data-path="images/knowledge/integrations/audience-builders/23602628367133.png" />
  </Step>

  <Step title="Agree to the Terms and Conditions">
    Allow Mention Me to transfer data to TikTok on your behalf.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602654479005.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=a25a187ea88cedef63e29b0226397307" alt="Terms and Conditions acceptance for TikTok data transfer" width="1432" height="520" data-path="images/knowledge/integrations/audience-builders/23602654479005.png" />
  </Step>

  <Step title="Create a new authentication">
    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602628368669.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=393c16a67c387a30c01a3f59c1462f1b" alt="Create new authentication dialog" width="878" height="355" data-path="images/knowledge/integrations/audience-builders/23602628368669.png" />
  </Step>

  <Step title="Name your authentication and select Create">
    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602654482077.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=d2674c2ea015e7285548618d09698135" alt="Naming the TikTok authentication" width="566" height="487" data-path="images/knowledge/integrations/audience-builders/23602654482077.png" />
  </Step>

  <Step title="Log in with your TikTok account details">
    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602654483741.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=e6e7053b3a99f962ccda32af1bf70c3d" alt="TikTok login screen" width="996" height="739" data-path="images/knowledge/integrations/audience-builders/23602654483741.png" />
  </Step>

  <Step title="Grant Mention Me permission">
    Mention Me cannot post anything to your page.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602654485789.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=b9672d6625480034d76a2456c98fd179" alt="Granting Mention Me permission to access TikTok" width="906" height="802" data-path="images/knowledge/integrations/audience-builders/23602654485789.png" />
  </Step>

  <Step title="Select Authorise to complete the authentication">
    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602628371869.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=ee0e6930338157a271359bedb19c3614" alt="TikTok Authorise confirmation" width="864" height="496" data-path="images/knowledge/integrations/audience-builders/23602628371869.png" />
  </Step>

  <Step title="Select the TikTok Ad Account">
    Choose which account to send your Mention Me data to and press **Next**.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602628372381.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=4431420c335bf8e3c327fa1cb7acb20d" alt="Selecting TikTok Ad Account to send data to" width="1360" height="518" data-path="images/knowledge/integrations/audience-builders/23602628372381.png" />
  </Step>
</Steps>

## Step 2 — Build your audience

<Steps>
  <Step title="Select the country(s)">
    Choose which countries to build the audience from.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23615848301213.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=f9de8b29af68f7f35cc52840c66c4776" alt="Country selection for audience building" width="1992" height="1134" data-path="images/knowledge/integrations/audience-builders/23615848301213.png" />

    <Tip>Select one country per seed audience for best results. If contact numbers are low, select multiple countries in similar markets.</Tip>
  </Step>

  <Step title="Select the dataset and click Next">
    We recommend **Existing customers who have successfully referred a friend**. If you have fewer than 1,000 contacts, choose the next dataset in the list.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23602654491165.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=e2107e0ed2497cdf7a471f94e1baa1e6" alt="Dataset selection with audience options and contact counts" width="844" height="979" data-path="images/knowledge/integrations/audience-builders/23602654491165.png" />
  </Step>
</Steps>

Audience data is collected from your best customers over the last 12 months:

| Audience data set                                         | Description                                                                                                                                                  |
| --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Highest value successful referrers (ECR)                  | Advocates with the greatest revenue when accounting for both their spend and their friend's spend. [Learn more about ECR](/knowledge/reporting/advocacy/ecr) |
| Active referrers (ECR)                                    | Advocates who have either referred or purchased recently. [Learn more about ECR](/knowledge/reporting/advocacy/ecr)                                          |
| Existing customers who successfully referred a friend     | Our recommended data set — your biggest brand advocates.                                                                                                     |
| Existing customers who have shared                        | Highly engaged advocates.                                                                                                                                    |
| Existing customers who have joined the referral programme | Customers on the path to becoming advocates.                                                                                                                 |
| Referred customers who have placed their first orders     | New customers gained from your advocates.                                                                                                                    |

## Step 3 — Name your audience

<Steps>
  <Step title="Name your audience and click Next">
    A default name is created automatically. This name appears in your [TikTok Ads Manager](https://ads.tiktok.com/help/article/tiktok-ads-manager-intro?lang=en).

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23621875842461.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=04efb68d7be93c9c4a10b00878624fc4" alt="Naming the TikTok audience" width="831" height="467" data-path="images/knowledge/integrations/audience-builders/23621875842461.png" />
  </Step>

  <Step title="Use a naming convention that is easy to identify">
    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23615848303773.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=527084c89335a7827799709b9de24dc0" alt="Audience naming convention example" width="2550" height="700" data-path="images/knowledge/integrations/audience-builders/23615848303773.png" />
  </Step>
</Steps>

## Step 4 — Confirm consent and review

<Steps>
  <Step title="Confirm consent">
    Confirm that you have the relevant consents required by law or by TikTok to enable Mention Me to process this data.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23615848305309.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=e5ad1fb152bdc40f17e9e1336c548853" alt="Consent confirmation and audience review screen" width="2550" height="1008" data-path="images/knowledge/integrations/audience-builders/23615848305309.png" />
  </Step>

  <Step title="Review and click Build">
    Review your audience details and click **Build** to start the sync.

    * You can edit the audience name directly on this page.
    * The build starts immediately but can take 24-48 hours for TikTok to process.
    * Email addresses are [hashed](https://ads.tiktok.com/help/article/list-of-supported-ids-and-formats-for-a-customer-file) before being sent to TikTok.
  </Step>

  <Step title="View your audiences">
    Once the build starts, the summary screen lets you view all audiences with contact counts and build new audiences.

    Your audience updates **weekly** with new customers meeting the selection criteria.

    <img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23621875844765.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=6c3d76fe0a02a8566b4c4e8ae79f25ad" alt="Audience summary showing all audiences with contact counts" width="2550" height="1210" data-path="images/knowledge/integrations/audience-builders/23621875844765.png" />
  </Step>
</Steps>

<Tip>
  Effective audiences need a minimum of 1,000 contacts, but aim for 5,000+ as a realistic starting point due to variable match rates. If your recommended audience is too small, create another based on the next valuable dataset.
</Tip>

## Step 5 — Build lookalike audiences in TikTok

Once the audience has synced, [create a lookalike audience](https://ads.tiktok.com/help/article/create-lookalike-audience?lang=en) to find new customers that "look like" your best customers.

<img src="https://mintcdn.com/mentionme/CnDLFo2wevUDbm0K/images/knowledge/integrations/audience-builders/23621875847709.png?fit=max&auto=format&n=CnDLFo2wevUDbm0K&q=85&s=e9d2e003ee0235059e4c11ab5b2cd3df" alt="TikTok lookalike audience creation" width="657" height="510" data-path="images/knowledge/integrations/audience-builders/23621875847709.png" />

<Tip>
  * It may take 6-24 hours for your Lookalike Audience to be created.
  * You don't need to wait for updates to use your Lookalike Audience.
</Tip>

## Step 6 — Create an ad using lookalike audiences

Create a [TikTok Ad](https://ads.tiktok.com/i18n/perf/campaign?) using your new lookalike audience.

<Tip>
  * Keep ad copy the same as previous campaigns to compare results.
  * Experiment with multiple audiences to find the best performers.
  * Compare performance against previous purchase and CRM-based audiences.
</Tip>
