> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Share Again Reminder Flow in Klaviyo

> Set up a pre-built Klaviyo flow to encourage referrers to keep sharing with friends and earn more rewards.

## About this flow

This Klaviyo flow nudges your top brand advocates (referrers) to continue sharing with friends to earn additional rewards.

By implementing this flow, you can:

* Increase active customer revenue
* Increase premium customer revenue
* Increase retention

The flow uses Mention Me event data passed into Klaviyo via the integration. It leverages Klaviyo's [Flows functionality](https://help.klaviyo.com/hc/en-us/articles/115002774932). The pre-built flows include:

* Suggested copy
* Variables from [Mention Me events](/knowledge/esp-crm/klaviyo/data-reference)
* Customer [profile attributes](/knowledge/esp-crm/klaviyo/data-reference)

## Prerequisites

1. An active Mention Me referral programme that rewards customers
2. The latest version of the Mention Me x Klaviyo integration is enabled — [check integration status](https://mention-me.com/merchant/~/integrations/klaviyo):
   * **Enabled** — you are good to go.
   * **Not Connected** — follow [this setup guide](/knowledge/esp-crm/klaviyo/setup).
3. Working knowledge of [Klaviyo personalisation variables](https://help.klaviyo.com/hc/en-us/articles/4408802648731)

## Supported channels

* Email

## Basic workflow

1. A customer refers a friend and receives a reward.
2. After 4 days, an email reminder is sent (with consent), encouraging further sharing via their share link.
3. After 14 days, a second reminder email is sent.

**Note:** Mention Me cannot legally send these reminders due to GDPR, so you must configure them in Klaviyo.

<Frame caption="Share again reminder flow overview">
  <img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352966317597.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=8d287c165f6955916452475300fc5cd9" alt="Klaviyo share again reminder flow overview" width="820" height="968" data-path="images/knowledge/esp-crm/klaviyo/23352966317597.png" />
</Frame>

<Frame caption="Flow detail with email steps and wait periods">
  <img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352966319645.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=9823699bc8b01e359f9efee781e1a88a" alt="Klaviyo share again flow detail with email steps and wait periods" width="1260" height="1556" data-path="images/knowledge/esp-crm/klaviyo/23352966319645.png" />
</Frame>

## Steps to create the flow

### Step 1: Install the flow

1. Log into [Klaviyo Flows](https://www.klaviyo.com/flows/create)
2. Select **Mention Me** from the integrations
3. Select **Referrer Share Again Reminder**

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23672534225693.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=8931d258e88622426691084ce2ad98e9" alt="Klaviyo flow library with Mention Me Referrer Share Again Reminder selected" width="1450" height="786" data-path="images/knowledge/esp-crm/klaviyo/23672534225693.png" />

### Step 2: Add content to reminder emails

1. Update images, logos, and styles to match your brand
2. Use Mention Me recommended variables where possible

#### Reminder examples

| 1st Reminder                                                                                     | 2nd Reminder                                                                                       |
| ------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------- |
| **Subject:** Keep sharing! You've referred `{{ person\|lookup:'Mention Me Referrals' }}` friends | **Subject:** Don't forget to keep sharing -- `{{ person\|lookup:'Mention Me Referrals' }}` friends |

#### Populated email examples

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352939670557.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=6c902443fdbbf3daf6317d12504f8fb5" alt="Populated share again reminder email 1 in Klaviyo" width="1256" height="1496" data-path="images/knowledge/esp-crm/klaviyo/23352939670557.png" />

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352966325405.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=67f8d3d227655f72fd6ce3eedf0ed71a" alt="Populated share again reminder email 2 in Klaviyo" width="1256" height="1496" data-path="images/knowledge/esp-crm/klaviyo/23352966325405.png" />

#### Personalisation variables

| Variable                                                   | Description                                   | Example                                                                                                        |
| ---------------------------------------------------------- | --------------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| `{{ first_name\|default:'there' }}`                        | Customer's name fallback                      | "Ryder" or "there"                                                                                             |
| `{{ person\|lookup:"Mention Me Share link"\|default:'' }}` | Unique share link                             | [https://demo.mention-me.com/m/olk/se8fp-adrian-parris](https://demo.mention-me.com/m/olk/se8fp-adrian-parris) |
| `{{ person\|lookup:'Mention Me Referrals' }}`              | Total successful referrals made by customer   | 5                                                                                                              |
| `{{ event\|lookup:'Offer Subject Copy'\|default:'' }}`     | Current offer text for referring more friends | Treat a friend to 10% off and get £10 off                                                                      |

### Step 3: Test the preview

1. Click **Preview & Test**
2. Select a profile who matches the trigger criteria

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352939674141.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=c2fbb8bb7ccbedd5417b46c66f3f8549" alt="Klaviyo Preview and Test for share again reminder 1" width="784" height="336" data-path="images/knowledge/esp-crm/klaviyo/23352939674141.png" />

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352966327837.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=b0b601666e5d9eeb92a6d7e347fcc93c" alt="Klaviyo Preview and Test for share again reminder 2" width="898" height="1740" data-path="images/knowledge/esp-crm/klaviyo/23352966327837.png" />

### Step 4: Activate the flow

Once everything is tested and finalised, click **Review and Turn On** in the flow design screen.

<img src="https://mintcdn.com/mentionme/wCXk8mLkd-Pu-JvZ/images/knowledge/esp-crm/klaviyo/23352939679773.png?fit=max&auto=format&n=wCXk8mLkd-Pu-JvZ&q=85&s=fe67b343f40037430abc5c1ef8e8804a" alt="Klaviyo Review and Turn On button to activate the share again flow" width="1122" height="224" data-path="images/knowledge/esp-crm/klaviyo/23352939679773.png" />

Need help? Reach out to our Support or On Demand team using the [support form](https://help.mention-me.com/hc/en-gb/requests/new?ticket_form_id=8840645829405).