> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for common Reporting questions.

Quick answers to the most common Reporting issues.

## "I can't see Reporting in the sidebar."

Reporting is under **Referral → Reporting**. If you still can't see it, your account may not have Reporting access enabled. Contact your account administrator or [raise a support ticket](https://help.mention-me.com/hc/en-gb/requests/new).

## "Why is the comparison option greyed out?"

Three chart subtypes don't support comparisons: **share**, **funnel**, and **stacked bar**. Switch the chart to **line** or **bar** to re-enable the option.

The second reason comparison is disabled: the tile already has a breakdown. Comparison and breakdown are mutually exclusive. Clear the breakdown first.

See [comparisons](/knowledge-v2/referral/reporting/building-dashboards/comparisons) and [choosing a chart](/knowledge-v2/referral/reporting/building-dashboards/choosing-a-chart).

## "Why can't I filter this tile by market?"

A handful of metrics are business-wide and don't scope to a market:

* Total Orders
* Product Referral metrics

If your tile uses one of these, the Market filter is ignored and the tile shows the business-wide number. See [filters and time periods](/knowledge-v2/referral/reporting/building-dashboards/filters-and-time-periods).

## "The Industry benchmark option isn't showing up."

Two conditions must both be true:

1. Your metric must be one of the [eight benchmark-eligible metrics](/knowledge-v2/referral/reporting/reference/metrics-glossary#benchmark-eligible-metrics).
2. Your brand's category must have benchmark data available.

If either is false, the Industry benchmark option is hidden from the Compare picker.

See [compare to industry](/knowledge-v2/referral/reporting/common-tasks/compare-to-industry).

## "My numbers haven't updated today."

Reporting data refreshes **once a day, overnight**. Today's numbers reflect activity up to the end of yesterday. There is no way to trigger a refresh sooner.

## "I added a metric but the tile shows zero."

Check three things in order:

1. **Time period**. The default is last 30 days. Short periods might show zero for low-volume metrics.
2. **Filters**. The dashboard's market filter might scope to a segment with no data. Try clearing the market filter.
3. **Genuinely no data**. Some metrics (like benchmark-eligible rates) need a minimum volume of activity to compute. New programmes or small markets can legitimately show zero.

## "Where did my dashboard go?"

The dashboards list shows all dashboards in your brand. Check:

* The filter above the list. If it's set to "My team" or a specific creator, switch to "All" to see everything.
* The dashboard may have been renamed. Search by a term you remember in the title.
* If it was deleted, there is no undo. [Raise a support ticket](https://help.mention-me.com/hc/en-gb/requests/new) if you need help recovering it.

## Still stuck?

For anything not covered here, [raise a support ticket](https://help.mention-me.com/hc/en-gb/requests/new).