> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use Secure File Sharing

> Upload and manage files securely between Mention Me and your team using Secure File Sharing.

<Note>
  **Early access.** This page documents the Secure File Sharing experience on **app.mention-me.com**, currently available as a beta. For the classic documentation, see [How to Send Data Securely](/knowledge/security/data-management/send-data-securely#access-secure-document-transfer).
</Note>

Use Secure File Sharing whenever you need to share sensitive files with Mention Me, such as customer data extracts or other confidential documents.

## Access Secure File Sharing

Navigate to **Settings > Data & Reporting > Secure File Sharing**.

<Frame caption="The Secure File Sharing page, showing the file list and the Upload Files button.">
  <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/secure-file-sharing-empty.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=6a9cea18e19679b7c92f756bf98287e4" alt="The Secure File Sharing page with an empty file list and the Upload Files button in the top right" width="1368" height="573" data-path="images/knowledge-v2/data/ui/secure-file-sharing-empty.png" />
</Frame>

<Warning>
  Files added to Secure File Sharing are only available for **2 weeks** before they're automatically deleted.
</Warning>

## Upload a File

<Steps>
  <Step title="Start a New Upload">
    Select **Upload Files** in the top right of the Secure File Sharing page.

    <Frame caption="The Upload Files panel, showing the description field and file drop zone.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/upload-panel-open.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=45e2ea13dc4b6d8bee5d54ea777ff8b9" alt="The Upload Files panel with an optional description field and a drop zone for selecting a file" width="828" height="630" data-path="images/knowledge-v2/data/ui/upload-panel-open.png" />
    </Frame>
  </Step>

  <Step title="Select Your File">
    Drag and drop a file into the upload area, or click **click to select a file** to choose one from your computer. Files up to 500 MB are supported.

    <Frame caption="A file attached in the Upload Files panel, ready to upload.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/upload-file-selected.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=063da7408e055e4e372e258f98d75c66" alt="The Upload Files panel showing a selected file above the Upload button" width="828" height="680" data-path="images/knowledge-v2/data/ui/upload-file-selected.png" />
    </Frame>
  </Step>

  <Step title="Add a Description">
    Add a description to help the Mention Me team identify the file's purpose. This description applies to all files in the upload. If you leave it empty, the filename is used instead.

    <Frame caption="A description added in the Upload Files panel before submitting.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/upload-description-added.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=2a95423af1293fce360f3a24cd16a63f" alt="The Upload Files panel with a description entered for the selected file" width="828" height="680" data-path="images/knowledge-v2/data/ui/upload-description-added.png" />
    </Frame>
  </Step>

  <Step title="Upload the File">
    Click **Upload** to submit. You'll be redirected to the Secure File Sharing page, where a **Success** notification confirms your files have been uploaded.

    <Frame caption="A newly uploaded file being scanned for viruses, with a success notification.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/upload-processing-status.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=5a0aedf56f98342d16935e75bf8fb937" alt="The Secure File Sharing page showing a file being scanned for viruses after upload, with a success toast" width="1563" height="833" data-path="images/knowledge-v2/data/ui/upload-processing-status.png" />
    </Frame>
  </Step>
</Steps>

Once the virus scan completes, the file becomes a downloadable link. Your team members and Mention Me staff can also access and download files in this shared space.

<Frame caption="A processed file shown as a downloadable link on the Secure File Sharing page.">
  <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/secure-file-sharing-downloadable.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=231629e16141ce5e37f295417d64a6c8" alt="A processed file shown as a clickable, downloadable link on the Secure File Sharing page" width="1368" height="503" data-path="images/knowledge-v2/data/ui/secure-file-sharing-downloadable.png" />
</Frame>

To share a file with a colleague or with Mention Me, select the link icon in the **Actions** column to copy its URL to your clipboard.

<Frame caption="Copying a file's link from the Secure File Sharing page.">
  <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/copy-link.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=7c758790ecbc2a43598ce664cb93a6c2" alt="A tooltip showing the option to copy a file's link to the clipboard" width="1368" height="503" data-path="images/knowledge-v2/data/ui/copy-link.png" />
</Frame>

## Delete a File

<Steps>
  <Step title="Find the File">
    Locate the file you want to remove in the list on the Secure File Sharing page.
  </Step>

  <Step title="Select Delete">
    Select **Delete** next to the file you want to remove.

    <Frame caption="The Delete button next to a file on the Secure File Sharing page.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/delete-select.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=fa88195bb559429fe746158577a91a27" alt="The Delete button in the Actions column next to a file in the Secure File Sharing list" width="1368" height="503" data-path="images/knowledge-v2/data/ui/delete-select.png" />
    </Frame>
  </Step>

  <Step title="Confirm Deletion">
    Confirm the deletion in the dialog that appears.

    <Frame caption="The delete confirmation dialog, warning that the action cannot be undone.">
      <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/delete-confirm.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=2538cd5f1eb6a5704833abf17e577619" alt="A confirmation dialog asking whether to delete a file, warning the action is not reversible" width="1368" height="663" data-path="images/knowledge-v2/data/ui/delete-confirm.png" />
    </Frame>
  </Step>
</Steps>

<Warning>
  Deleting a file is not reversible.
</Warning>

Once deleted, a **File deleted** notification confirms the file has been removed from the list.

<Frame caption="The Secure File Sharing page after a file has been deleted, showing a confirmation toast.">
  <img src="https://mintcdn.com/mentionme/5nRXIbTmCreeJHJK/images/knowledge-v2/data/ui/delete-success-toast.png?fit=max&auto=format&n=5nRXIbTmCreeJHJK&q=85&s=2baba7ffe234b3cdfd7bd9baf3e871d0" alt="The Secure File Sharing page with an empty file list and a File deleted success toast" width="1563" height="833" data-path="images/knowledge-v2/data/ui/delete-success-toast.png" />
</Frame>

## See Also

<CardGroup cols={1}>
  <Card title="How to Upload a CSV" icon="file-csv" href="/knowledge-v2/data/uploads">
    Bulk-import customer data via CSV to suppress existing customers or enrol them into a referral offer.
  </Card>
</CardGroup>
