> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mention-me.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Mark or Remove a Gaming Suspicion

> Flag a customer as suspected of gaming, or clear an existing flag.

The **Suspected of gaming** flag is a manual flag on the customer record, set independently from any automatic fraud detection. When set, a yellow banner appears at the top of their profile and a **Suspected of gaming** pill is added to the side panel.

<Frame caption="Gaming banner on a flagged customer">
  <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/remove-suspicion/banner.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=efd9dd81f2ac09dcc8091ab313946e49" alt="Yellow banner warning that the customer is suspected of gaming" width="1728" height="568" data-path="images/knowledge-v2/customers/remove-suspicion/banner.png" />
</Frame>

The same menu item handles both directions. Its label flips between **Mark as suspicious** and **Remove suspicion** depending on the customer's current state.

## Mark as Suspicious

Use this when you want to record a manual suspicion of gaming on the customer, separate from anything the automatic checks have flagged. Typical reasons:

* A pattern across multiple customers you've spotted yourself.
* An escalation from another team (support, legal, finance).
* A test you're running on how downstream behaviour handles suspect customers.

<Steps>
  <Step title="Open the profile">
    Find the customer via the [Customers list](/knowledge-v2/customers/browse/customer-list).
  </Step>

  <Step title="Open the actions menu">
    Click **…** next to **Enrol in campaign**.

    <Frame caption="Actions menu with Mark as suspicious">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/remove-suspicion/menu-mark.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=9052d030c0f2eb96b4d06e6cf9534c25" alt="Actions menu showing Block customer, Mark as suspicious, Unsubscribe from emails, Purge data" width="928" height="668" data-path="images/knowledge-v2/customers/remove-suspicion/menu-mark.png" />
    </Frame>
  </Step>

  <Step title="Choose Mark as suspicious">
    A **Marked as suspicious** toast confirms it. The banner appears and the **Suspected of gaming** pill is added to the side panel.
  </Step>
</Steps>

## Remove Suspicion

Available only when the customer is currently marked as suspicious. Use it when you've reviewed the activity and concluded the flag is no longer warranted.

<Steps>
  <Step title="Open the profile">
    Find the customer via the [Customers list](/knowledge-v2/customers/browse/customer-list).
  </Step>

  <Step title="Open the actions menu">
    Click **…** next to **Enrol in campaign**.

    <Frame caption="Actions menu with Remove suspicion">
      <img src="https://mintcdn.com/mentionme/7ucJFhHUZIK8S7SD/images/knowledge-v2/customers/remove-suspicion/menu-remove.png?fit=max&auto=format&n=7ucJFhHUZIK8S7SD&q=85&s=f9f2b4c719ee169ffa7e27f9b309f46a" alt="Actions menu showing Block customer, Remove suspicion, Unsubscribe from emails, Purge data" width="928" height="668" data-path="images/knowledge-v2/customers/remove-suspicion/menu-remove.png" />
    </Frame>
  </Step>

  <Step title="Choose Remove suspicion">
    A **Suspicion removed** toast confirms it. The banner disappears and the pill clears.
  </Step>
</Steps>

## Dismiss vs Remove Suspicion

The banner has its own **Dismiss** button. That **clears the banner only**. The underlying flag stays on the profile and the pill stays in the side panel. Use **Remove suspicion** if you genuinely want the flag gone.

## See Also

<CardGroup cols={2}>
  <Card title="Block a customer" icon="shield-xmark" href="/knowledge-v2/customers/common-tasks/block-customer">
    The next step beyond a soft flag: stop sharing entirely.
  </Card>

  <Card title="Fraud Review queue" icon="shield-halved" href="/knowledge-v2/customers/fraud-review">
    The separate, automatic flagging path, unrelated to this manual flag.
  </Card>
</CardGroup>